CEP - Patient Care Representative

US Eye•Summerville, SC

10d•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices providing ophthalmology, optometry, dermatology, and facial surgery services. Carolina Eyecare Physicians serves Charleston and surrounding communities with ophthalmology, optometry, cosmetic facial surgery, and skin care. Its mission is to “Bring Clear Vision to Life” through compassionate relationships and the pursuit of excellence in eye care. Patient Care Representatives maintain a friendly, professional environment and serve as the first and last point of contact for patients. They help create a positive patient experience through attentive, organized reception and administrative support. This is a full-time position located in Summerville, South Carolina. Days and hours depend on provider schedules. Travel to other locations in the Charleston area may be necessary.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
Knowledge of relevant materials, methods, instruments, and equipment.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff upon arrival at the practice.
Monitor reception areas and provide assistance as needed.
Provide prompt, pleasant patient check-in by verifying information and assisting with questions about questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients, scheduling inquiries, and prescription or record pick-ups.
Share pertinent information using telephone systems and computer software.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient schedule.
Collect co-payments, fees for non-covered services, and outstanding account balances during check-out.
Complete reports and forms as requested.
Perform additional administrative responsibilities as needed.