CEP - Patient Care Representative

US Eye•North Charleston, SC

10d

About The Position

Patient Care Representatives maintain a friendly, professional environment and serve as the first and last point of contact for patients. They help create a positive patient experience through courteous, attentive, and organized front-desk service, along with administrative and scheduling support. The role may require travel to other locations as necessary.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior customer service experience.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, manage time, and meet organizational deadlines and requirements.
Knowledge of relevant materials, methods, instruments, and equipment.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff upon arrival.
Monitor reception areas and provide assistance as needed.
Check patients in promptly, verify required information, and help with questions about patient questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients, scheduling inquiries, and prescription or record pickup.
Share pertinent information using telephone and computer systems.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls according to the patient appointment schedule.
Collect copayments, fees for non-covered services, and outstanding account balances during checkout.
Complete requested reports and forms.
Perform additional administrative responsibilities as needed.