CEP - Patient Care Representative

US Eye • Charleston, SC

2d • Onsite

About The Position

Carolina Eyecare Physicians is a multi-disciplinary physician group providing ophthalmology, optometry, cosmetic facial surgery, and skin care. The Patient Care Representative maintains a friendly, professional environment and serves as a first and last point of contact for patients. The role is based in Charleston, South Carolina, with travel to other locations as necessary. Scheduled hours are 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond positively to patient requests.
• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
• Ability to travel to other locations as necessary.

Nice To Haves

• Associate’s degree.

Responsibilities

• Greet and direct patients, visitors, and staff upon entering the practice.
• Monitor reception areas and provide assistance as needed.
• Provide a pleasant, prompt check-in by verifying information and helping patients with questionnaires and forms.
• Print daily team and physician schedules.
• Assist walk-in patients and respond to scheduling inquiries and prescription or record pickup needs.
• Share pertinent information through telephone and computer systems.
• Cross-check and update next-day charts against the appointment schedule.
• Maintain an orderly workspace that supports patient and staff safety and protects the integrity of the work environment.
• Make appointment confirmation calls according to the patient appointment schedule.
• Collect copayments, non-covered service fees, and outstanding account balances at checkout.
• Complete requested reports and forms and handle additional administrative responsibilities as needed.

Benefits

• 401(k) company match
• Medical insurance
• Dental insurance
• Vision benefits
• Paid parental leave
• Flexible spending accounts
• Disability insurance
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED