CEP - Patient Care Representative

US Eye•North Charleston, SC

11d

About The Position

Patient Care Representatives maintain a friendly, professional environment and serve as the first and last point of contact for patients. They are expected to be polite, attentive, and organized to enhance the overall patient experience. The role involves welcoming patients and visitors, supporting check-in and check-out, assisting with scheduling and records, communicating by phone and computer systems, and performing other administrative duties as needed. Travel to other locations may be necessary.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff upon arrival; monitor reception areas and provide assistance as needed.
Provide a pleasant, prompt patient check-in by verifying information and helping with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients with scheduling inquiries and prescription or record pick-up.
Communicate pertinent information using telephone systems and computer software.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, fees for non-covered services, and outstanding account balances during patient check-out.
Complete essential reports and forms as requested.
Perform additional administrative responsibilities as needed.