CEP - Patient Care Representative

US Eye•Summerville, SC

About The Position

Carolina Eyecare Physicians is a multidisciplinary physician group providing ophthalmology, optometry, cosmetic facial surgery, and skin care. Patient Care Representatives create a friendly, professional environment as the first and last point of contact for patients. They are expected to be polite, attentive, and organized to support a positive patient experience. This full-time position is located in [CITY, STATE], and travel to other locations may be necessary. Days and hours are not specified.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Knowledge of relevant materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff when they enter the practice.
Monitor reception areas and provide assistance as needed.
Provide a pleasant, prompt check-in experience by verifying information and helping patients with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients and handle scheduling inquiries and prescription or record pick-up as needed.
Disseminate information through telephone and computer software systems as appropriate.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, fees for non-covered services, and outstanding account balances at checkout.
Complete reports and forms as requested.
Perform additional administrative responsibilities as needed.