Patient Care Liaison PCL (Medical Receptionist)

Ally Psychiatry•Hoover, AL

About The Position

The Patient Care Liaison (PCL) is the first point of contact for patients and helps guide them through their care journey with professionalism and empathy. The role manages scheduling, coordinates care, and provides support to patients, patient care coordinators, and providers to create a welcoming and seamless experience. The PCL supports patient check-in and check-out, appointment scheduling, insurance verification, payments, inquiries, and clinic communications. The role also performs administrative tasks, maintains accurate patient records in accordance with HIPAA and organizational guidelines, supports care coordination, and helps keep reception and patient areas clean, sanitized, and organized. Attendance is an essential function, and other duties may be assigned by leadership.

Requirements

High school diploma or equivalent.
Customer service experience in any industry.
Dependable, professional, and empathetic, with a genuine desire to help people.
Strong multitasking and problem-solving skills in a fast-paced environment.
Adaptable and proactive, with a positive, team-focused attitude.
Excellent communication and interpersonal skills, including the ability to remain composed under pressure.

Nice To Haves

Six or more months of medical office experience.
Experience with EMR systems, medical terminology, and health care procedures.

Responsibilities

Welcome patients and assist with check-in and check-out.
Schedule, confirm, and reschedule appointments to maintain efficient patient flow.
Verify insurance, explain financial responsibilities, and process payments.
Manage incoming calls and direct them appropriately.
Respond to patient inquiries professionally and with care.
Collect vitals and lab specimens as needed.
Educate patients on clinic policies and procedures.
Maintain and update patient records while following HIPAA and organizational guidelines.
Communicate and work with peers, providers, managers, and billing teams to support quality care and clinic efficiency.
Keep reception and patient areas clean, sanitized, and organized.
Process prior authorizations as needed.
Ensure patient information is accurate and up to date.
Coordinate communication among patients, patient care coordinators, providers, and the clinic to help close the loop on the patient journey.
Perform other duties as assigned by leadership.
Meet attendance expectations, which are an essential function of the job.