Medical Front Desk Receptionist - Patient Care Liaison FT

Ally Psychiatry•Pelham, AL

10d

About The Position

The Patient Care Liaison (PCL) is the first point of contact for patients and helps connect patients, providers, coordinators, and billing. The role guides patients through their care journey with professionalism and empathy, managing scheduling, coordinating care, and supporting patients and clinic staff. The goal is to create a welcoming, seamless patient experience and ensure patients feel supported and valued. The position also maintains accurate patient records in accordance with HIPAA and organizational guidelines, helps keep clinic areas clean and organized, and supports efficient clinic operations through clear communication and coordination. Attendance is an essential function, and additional duties may be assigned by leadership.

Requirements

High school diploma or equivalent.
Customer service experience in any industry.
Dependable, professional, empathetic, and genuinely interested in helping people in a caring way.
Strong multitasking and problem-solving skills in a fast-paced environment.
Adaptable and proactive, with a positive, team-focused attitude.
Excellent communication and interpersonal skills, including the ability to remain composed under pressure.

Nice To Haves

Six or more months of medical office experience.
Experience with EMR systems, medical terminology, and health care procedures.

Responsibilities

Welcome patients and assist with check-in and check-out.
Schedule, confirm, and reschedule appointments to maintain efficient patient flow.
Verify insurance, explain financial responsibilities, and process payments.
Manage incoming calls and direct them appropriately.
Respond to patient inquiries professionally and with care.
Collect vitals and lab specimens as needed.
Educate patients on clinic policies and procedures.
Maintain and update patient records in accordance with HIPAA and organizational guidelines.
Communicate and work with peers, providers, managers, and billing teams to support quality care and operational efficiency.
Keep reception and patient areas clean, sanitized, and organized.
Process prior authorizations as needed.
Ensure patient information is accurate and up to date.
Coordinate between patients, patient care coordinators, providers, and the clinic to close the loop on the patient journey.
Perform other duties as assigned by leadership.
Maintain attendance as an essential function of the job.