Patient Care Liaison - Medical

CHC • Akron, OH

8d

About The Position

The Patient Care Liaison is a cross-functional healthcare support professional who enhances patient access, supports medical workflows, assists with continuity-of-care activities, and maintains accurate documentation in a federally aligned primary care clinic. The role connects patients, providers, clinical staff, and external healthcare organizations to support a seamless, patient-centered healthcare experience. It combines administrative, patient service, and clinical support functions while helping patients navigate healthcare services and supporting providers in delivering coordinated care.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in medical office operations, front desk registration, clinical support, or medical assisting.
• Experience using electronic medical record systems.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail and documentation accuracy.
• Strong communication and customer service skills, including patient-centered communication.
• Ability to work independently and collaboratively.
• Understanding of patient confidentiality standards and ability to maintain professionalism and confidentiality.
• Workflow accountability, time management, problem-solving, and critical-thinking skills.
• Ability to function effectively in a fast-paced, highly regulated healthcare environment.

Nice To Haves

• Medical Assistant certification.

Responsibilities

• Welcome and assist patients in a professional, compassionate, and confidential manner.
• Schedule, confirm, and coordinate patient appointments.
• Verify demographic, insurance, and registration information.
• Coordinate referrals to specialty providers and community resources.
• Track referral status and obtain consultation reports.
• Prepare patient charts and ensure documentation is complete before appointments.
• Support providers with administrative and clinical workflow tasks.
• Document patient information accurately and promptly.
• Maintain confidentiality and comply with HIPAA regulations.
• Serve as a liaison among patients, providers, behavioral health staff, nursing, care management, and external healthcare organizations.
• Participate in team meetings and collaborate to improve patient outcomes.
• Support clinic operations through special projects and other assigned duties.

Benefits

• Medical, dental, and vision insurance for employees working 30 or more hours per week.
• 32 paid days off each year.
• 403(b) retirement plan with employer match.
• Staff engagement activities and employee appreciation events.
• New employee credit for the CHC apparel store.
• Employee referral bonus program.
• Paid training and professional development opportunities.
• Employee Assistance Program (EAP).
• Professional licensure reimbursement, where applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED