Senior Patient Care Liaison

HCA Healthcare • Brentwood, TN

6d • Remote

About The Position

The Senior Patient Care Liaison creates and maintains a positive customer experience in a patient-centered, quality-driven environment. This work-from-home role requires the employee to live and perform the duties within 60 miles of an HCA Healthcare hospital in one of the listed states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, or VA. The employee handles assigned call types, queues, and associated tasks; serves as a subject matter expert on policies, procedures, and Customer Relationship Management (CRM) software; and demonstrates flexibility in workflows and assignments. The role also requires understanding the NCCM strategy and meeting targeted productivity and quality levels. Parallon provides revenue cycle management services for HCA Healthcare and external clients.

Requirements

• High school diploma, GED, or equivalent demonstrated work experience.
• At least 1 year of customer service experience.
• At least 1 year of experience using an internet-based software program.

Responsibilities

• Demonstrate and maintain all responsibilities associated with previous levels.
• Master assigned call types, queues, and associated tasks.
• Serve as a subject matter expert on policies and procedures.
• Serve as a subject matter expert on Customer Relationship Management (CRM) software.
• Demonstrate flexibility in handling workflows and job assignments.
• Understand the NCCM strategy.
• Meet targeted productivity and quality levels.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED