Patient Care Liaison

Marietta Dermatology•Marietta, GA

5d•$19 - $20

About The Position

The Patient Care Liaison supports front office operations at MFP and helps deliver exceptional patient experiences through seamless in-person and telephone communication. The role includes scheduling, patient check-in and check-out, record documentation, phone tracking, and coordinating with physicians, physician assistants, and aestheticians to support patient care. It requires energy, professionalism, confidence, attention to detail, organization, and courtesy. Prior experience in a medical office or medical spa is preferred.

Requirements

High school diploma or equivalent.
At least five years of experience in a front office or retail environment.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Working knowledge of EMR and POS systems.
Excellent organizational and multitasking skills.
Strong accuracy and attention to detail.
Ability to thrive in a team-oriented, fast-paced environment.
Outstanding customer service and interpersonal skills.
Professional, punctual, and dependable.
Mandatory attendance at all special events and team meetings.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous experience in a medical office or medical spa.

Responsibilities

Answer incoming calls and schedule patient appointments.
Respond to incoming emails within four hours.
Qualify the practice during patient inquiries and convert calls into consultations.
Organize and document incoming leads.
Learn and use EMA, the practice’s electronic medical records system, and manage patient records.
Process check-outs and product purchases in the POS system.
Scan and upload relevant patient information, including insurance cards.
Verify and update patient demographics during check-in.
Ship skincare products to patients as needed.
Maintain working knowledge of the treatments and products offered.
Perform opening and closing duties, including reconciling the POS system.
Educate patients about and promote skincare products.
Collect deposits and payments for services during office visits or when appointments are scheduled.
Manage patient rewards programs such as Alle and Aspire.
Print and organize daily paperwork.
Communicate professionally and cordially with patients and staff.
Follow HIPAA privacy regulations and maintain confidentiality.
Assist with monitoring and physically counting product inventory.
Update patient email addresses and maintain accurate database records.
Perform other duties as assigned by the manager or supervisor.