Patient Liaison

Alcanza Clinical Research•Farmington Hills, MI

1d•Onsite

About The Position

The Patient Liaison supports onsite patient recruitment by conducting pre-qualification, pre-screening, and scheduling activities to help ensure a smooth and efficient enrollment process. The role evaluates potential subjects, supports their path to enrollment, manages screening schedules and follow-up communications, and works to address barriers to study entry. It also supports recruitment goals through lead management, community outreach, referral-partner relationships, and accurate updates to the clinical trial management system.

Requirements

High school diploma or equivalent, and at least 5 years of experience in healthcare, a call center, medical research, a similar field, or an equivalent combination of education and experience.
Proficiency with computer applications such as email, electronic health records, and basic applications.
Typing proficiency of 40 or more words per minute.
Strong organizational skills and attention to detail.
Basic math proficiency.
Well-developed written and verbal communication skills.
Well-developed listening skills and ability to work independently and in a team environment.
Ability to handle multiple tasks and changes in workload and priorities.
Professionalism, respect for others, self-motivation, and a strong work ethic.
Honesty and dependability.
Ability to work with minimal supervision, identify problems, and help find solutions.
Ability to handle sensitive patient health information confidentially and professionally, in compliance with HIPAA guidelines.

Nice To Haves

MA, CNA, LPN/LVN, EMT, or other medical license.
Experience with therapy areas, customer service, calendar management or scheduling, and a clinical trial management system (CTMS).
English/Spanish bilingual proficiency.

Responsibilities

Conduct onsite patient pre-screening and connect qualified, willing patients with active studies at dedicated and local sites, including studies requiring travel.
Evaluate potential subjects' eligibility through screening interviews, medical-record reviews, or discussions with site clinic staff.
Support patients through enrollment by managing follow-up and communications, including reminder calls and rescheduling.
Monitor and manage onsite screening-visit schedules; schedule or reschedule appointments as needed or requested.
Track, triage, and optimize no-shows and screen failures (DNQ).
Capture and manage inbound physician referral leads.
Address barriers to study entry using knowledge of site- or sponsor-provided support services, such as transportation assistance and reimbursement programs.
Update Clinical Conductor/CTMS promptly and consistently, including patient contacts and profile statuses.
Create targeted CTMS call lists based on inclusion and exclusion criteria to improve call efficiency and target appropriate patient populations.
Share accountability for regional recruitment results and drive screening numbers toward leadership-set goals.
Assist with collecting performance metrics related to attribution capability for screening visits.
Notify regional site leaders and/or recruitment leadership promptly of barriers or challenges to scheduled or completed screens.
Acquire and continually update knowledge of clinical research studies and their inclusion and exclusion criteria.
Manage patient portal leads from central campaigns, including reviewing, calling, and updating leads.
Monitor Refer-A-Friend campaign status.
Represent the company with healthcare-provider referral partners, providing local support and relationship management.
Support planning and participate in local community outreach events to engage and educate patients about clinical trials, as needed.
Assist with training new recruiters and retraining current team members, as needed.
Perform other duties as requested or assigned.