Patient Liaison

Prenuvo • Atlanta, GA

3d • $25 - $29 • Onsite

About The Position

Prenuvo is hiring an on-site Patient Liaison for its Atlanta, Georgia clinic. The Patient Liaison serves as a welcoming, professional first point of contact for patients and visitors and supports a compassionate, polished, detail-oriented patient experience. The position includes front-desk check-in, registration, check-out, appointment coordination, communication with patients and clinical teams, and maintaining an organized and efficient front desk. Clinics operate up to seven days a week, so the schedule may vary and include weekdays, weeknights, and weekends. The role may also require covering a shift with 45 minutes' notice. The position requires standing for extended periods; additional paid 15-minute sitting breaks apply after more than four consecutive hours of standing and when a shift exceeds 10 hours, in addition to applicable state-mandated breaks. The role does not provide visa sponsorship; applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• At least 5 years of customer service experience, preferably in healthcare or a related field.
• Take ownership of training and professional development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities in a fast-paced environment while responding to patient concerns sensitively and carefully.
• Collaborate with the team while maintaining a pleasant and professional demeanor with patients and colleagues.
• Demonstrate exceptional interpersonal and communication skills.
• Have strong attention to detail and a commitment to high standards of excellence.
• Demonstrate strong organizational skills and adaptability to change.
• Have problem-solving and decision-making abilities.
• Show passion for patient care and creating memorable experiences.
• Use emotional intelligence to manage emotions effectively and foster teamwork.
• Be able to stand for extended periods.
• Be legally authorized to work in the United States at the time of hire and not require employer sponsorship for a work visa now or in the future.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors, providing a warm and professional first impression.
• Verify patient identity and required documentation.
• Help patients complete registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Act as a liaison among patients, providers, technologists, and clinical staff.
• Keep the front desk organized, stocked, and operating efficiently.
• Address patient concerns and complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Free whole-body scans for team members.
• Growth opportunities.
• Weekly opportunities for the team to connect, share, and socialize.
• Flexible vacation policy.
• Commuter benefits plan to help cover transit and parking costs.
• 401(k) retirement savings plan with pre-tax contributions; no company matching contributions are currently offered.
• Comprehensive health, dental, and vision coverage, including mental health coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed