Patient Care & Experience Specialist (Cosmetic Medical Assistant)
About The Position
NOVA Plastic Surgery & Dermatology is hiring a Patient Care & Experience Specialist, a role combining medical assistant duties, skincare advising, patient experience, and sales. The position works at one or two of the organization’s Ashburn and Tysons, Virginia locations, with the location arrangement decided with the employee up front. The specialist works alongside board-certified plastic surgeons and experienced PAs, supporting patients throughout their care and treatment journey. The role includes welcoming and following up with patients, conducting VISIA skin analyses, recommending medical-grade skincare, presenting provider treatment plans with quotes and financing options, assisting with procedures, and helping patients book future care. It also includes capturing and lightly editing before-and-after photos and videos for the marketing team, and following up with patients by phone, text, and email on open plans. Compensation is hourly pay plus commissions, with top earners making over $70,000 per year. Commission is based on treatment packages, memberships, and skincare, with additional bonuses for before-and-after content that is published. The employer offers ramp-up support, clinical patient-care experience, benefits, paid time off, complimentary treatments and products, discounts, coaching, reviews, and opportunities for growth in aesthetics, medical dermatology, and patient sales.
Requirements
- Bachelor's degree or Licensed or Master Aesthetician qualification.
- Energetic, upbeat, and genuinely enjoys talking to people.
- Motivated by commission and goals.
- Comfortable discussing prices and asking patients to move forward without being pushy.
- Organized and detail-oriented, with an understanding of a medical office.
- Comfortable using cameras and imaging equipment and creating social media content.
Nice To Haves
- Medical assistant experience in dermatology or plastic surgery.
- Sales experience in medical-grade skincare, a med spa, or luxury retail.
- Any med spa background.
Responsibilities
- Guide patients through their journey from booking to follow-up, including pre-visit calls, welcoming patients, providing tours, and serving as a familiar point of contact.
- Perform VISIA skin analyses, recommend medical-grade skincare, and present provider treatment plans with clear quotes and financing options.
- Prepare patients and rooms, apply numbing, assist providers during procedures, draw blood for PRF, chart in the EMR, and help keep the clinic on schedule.
- Help patients commit to treatment plans and book their next visit before leaving.
- Capture before-and-after photos and video, perform light editing, and send content to the marketing team.
- Follow up with patients by phone, text, and email, track open plans until resolved, and help keep provider schedules full.
Benefits
- Health benefits.
- 401(k).
- Paid time off.
- Free treatments every quarter.
- Free products every month.
- Discounts on treatments and skincare.
- Ramp-up support while building a patient book.
- Hands-on clinical patient-care hours with board-certified plastic surgeons and PAs.
- Monthly coaching and quarterly reviews with leadership.
- A path to grow in aesthetics, medical dermatology, and patient sales.
- Commissions on treatment packages, memberships, and skincare, plus bonuses for published before-and-after content.
