Patient Care & Experience Specialist (Cosmetic Medical Assistant)
NOVA Plastic Surgery and Dermatology•Ashburn, VA
•Onsite
About The Position
NOVA Plastic Surgery & Dermatology is hiring a Patient Care & Experience Specialist, combining medical assistant duties with skincare advising and patient sales. The role works with board-certified plastic surgeons and experienced PAs at one or two of the company's Ashburn and Tysons, Virginia locations, with the location or locations decided together up front. The specialist supports patients throughout their journey, from booking and preparation through treatment planning and follow-up, and helps maintain an efficient clinic. The position also involves creating before-and-after photos and videos for the marketing team. Compensation includes hourly pay plus commissions; top earners make over $70,000 a year.
Requirements
- A bachelor's degree or licensure as an aesthetician or master aesthetician.
- Energetic, upbeat, and genuinely enjoys talking with people.
- Motivated by commission and goals, and interested in having performance reflected in compensation.
- Comfortable discussing prices and encouraging patients to move forward without being pushy.
- Organized and detail-oriented, with an understanding of a medical-office environment.
- Comfortable using cameras and imaging equipment and creating social media content.
Nice To Haves
- Medical assistant experience in dermatology or plastic surgery.
- Sales experience in medical-grade skincare, a med spa, or luxury retail.
- Any med spa background.
Responsibilities
- Manage the patient journey from booking through follow-up, including pre-visit calls, welcoming patients, giving tours, and serving as a familiar point of contact.
- Perform VISIA skin analyses, recommend medical-grade skincare, and present provider treatment plans with clear quotes and financing options.
- Prepare patients and rooms, apply numbing, assist providers during procedures, draw blood for PRF, chart in the EMR, and help keep the clinic on schedule.
- Help patients make informed decisions about treatments and book their next visit before they leave.
- Capture before-and-after photos and video, perform light editing, and send content to the marketing team.
- Follow up with patients by phone, text, and email; track open treatment plans through resolution and help keep provider schedules full.
Benefits
- Health benefits.
- 401(k).
- Paid time off.
- Free treatments every quarter.
- Free products every month.
- Discounts on treatments and skincare.
- Ramp-up support while building a patient book.
- Hands-on patient care hours with board-certified plastic surgeons and PAs.
- Monthly coaching and quarterly reviews with leadership.
- A path to grow in aesthetics, medical dermatology, and patient sales.
