Medical Receptionist - Patient Experience Specialist

Sono Bello•Orlando, FL

About The Position

Sono Bello is seeking a Medical Receptionist to support patient experience and front-office operations at its cosmetic surgery practice. The role includes welcoming patients and visitors, managing appointments and patient records, providing administrative support, and processing payments. The work is in a fast-paced aesthetics setting described as “happy medicine,” with no holiday or night shifts.

Requirements

Familiarity with Microsoft Office, including Excel.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide.
Ability to follow instructions provided in written, oral, or diagram form.
Ability to problem-solve.
Ability to use a telephone, computer, and related instruments or devices.
Vision and hearing acuity.
Ability to stand and walk for periods of time.
Ability to lift up to 25 pounds.

Responsibilities

Greet patients and offer beverages.
Check patients in and ensure the schedule reflects appointment status.
Check patients out and schedule their next appointments.
Maintain accountability for the schedule book.
Introduce visitors to the appropriate personnel who can assist with their concerns.
Make appointment confirmation calls.
Pull and organize the next day's patient charts by appointment time.
Prepare new patient charts.
Maintain inventory of front-office supplies.
Check email and forward messages to the appropriate staff member.
Organize and maintain the file system.
Keep the front desk and lobby clean.
Process payments.
Print daily close-out reports from the scheduling system and review them for accuracy.
Complete deposit slips for cash and checks received.