Patient Care Coordinator - Hand and Peripheral Clinic - Harborview
About The Position
The Patient Care Coordinator works full-time on-site, during day shifts, at the Hand & Peripheral Clinic at Harborview. The clinic, located in the Ninth & Jefferson building across from Harborview Medical Center, provides consultation and surgical treatment for complex foot and ankle reconstruction, as well as podiatry services and non-surgical treatments. The clinic partners with patients to develop individualized plans to support foot and ankle mobility and function. The coordinator serves as a primary liaison for UWMC/UW Medicine and departmental physicians, communicating with patients and families, referring physicians, healthcare professionals, hospitals, insurers, outside agencies, and the public. The role supports patient access and care coordination through insurance approvals, pre-admission testing, pre-operative planning, and surgical scheduling. The position is regular, 100% FTE, and represented by SEIU Local 925 Nonsupervisory.
Requirements
- Bachelor’s degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology; or equivalent education and/or experience.
- Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.
Responsibilities
- Serve as the primary liaison for UWMC/UW Medicine and represent departmental physicians to the hospital, patients and families, referring physicians, outside agencies, staff at outside hospitals, and the general public by providing information and advice about UWMC hospital services.
- Communicate effectively, orally and in writing, with healthcare professionals, patients and their advocates, hospital and clinic personnel, insurance representatives, and other healthcare-related organizations.
- May provide clinic charges for visits, procedures, and surgeries, and may provide estimated charges based on a self-pay patient's plan of care for patient deposits, in conjunction with Financial Services and under the direction of the Health Services Manager and clinic Manager/Department Administrator.
- Contact review organizations and insurance companies to ensure prior approval requirements, including pre-authorizations and referrals, are met before patients enter the system.
- Present medical information, including history, diagnosis, prognosis, and length of stay, before admissions, and provide specific medical information to Financial Services to maximize reimbursement to the hospital and physicians.
- Coordinate pre-admission tests and procedures.
- Schedule pre-operative planning and preparation, communicate details to patients, and send appointment and other information.
- Manage operating room block time, release block time, and request elective operating room time through the Surgical Services Website.
- Schedule, reschedule, and cancel surgeries in the ESI scheduling system; monitor case order the day before surgery and make necessary changes.
- Perform other assigned duties.
Benefits
- Benefits are available; details are provided through the University of Washington staff benefits information page.
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What This Job Offers
Job Type
Full-time
