Patient Care Coordinator - Hand and Peripheral Clinic - Harborview

University of Washington•Seattle, WA

11d•Onsite

About The Position

The Patient Care Coordinator serves as a primary liaison for UWMC/UW Medicine and represents departmental physicians when communicating with the hospital, patients and families, referring physicians, outside agencies, staff at other hospitals, and the general public. The role provides information and advice about UWMC hospital services and requires effective communication with healthcare professionals, patients and their advocates, clinic and hospital personnel, insurance representatives, and other healthcare organizations. The coordinator may provide patients or prospective patients with clinic charges for visits, procedures, and surgeries, and may provide estimated charges for self-pay patients in coordination with Financial Services and under the direction of the Health Services Manager and clinic Manager/Department Administrator. The position also contacts review organizations and insurers to confirm prior-approval requirements, submits necessary medical information, and provides information to Financial Services to support reimbursement. The coordinator arranges pre-admission tests and procedures; schedules and communicates preoperative plans and preparation to patients; sends appointment and other information; manages operating-room block time; and schedules, reschedules, and cancels surgeries in the ESI scheduling system. The role monitors the case order the day before surgery and makes necessary changes. Other duties may be assigned. The position is full-time, 100% FTE (40 hours per week), Monday through Friday, on-site with no telework, on the day shift. It is a regular position in Harborview Medical Center’s Hand & Peripheral Clinic, located in the Ninth & Jefferson building across from Harborview Medical Center. The clinic provides consultation and surgical treatment for complex foot and ankle conditions, as well as podiatry services and nonsurgical treatments.

Requirements

Bachelor’s degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, patients and families, and physicians, with proficiency in medical terminology; or equivalent education and/or experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.

Responsibilities

Serve as the primary liaison for UWMC/UW Medicine and represent departmental physicians to the hospital, patients and families, referring physicians, outside agencies, staff at outside hospitals, and the general public.
Provide information and advice regarding UWMC hospital services.
Communicate orally and in writing with healthcare professionals, patients and advocates, hospital and clinic personnel, insurance representatives, and other healthcare organizations.
Provide clinic charges for visit types, procedures, and surgeries when applicable; provide self-pay estimates in coordination with Financial Services and under the direction of the Health Services Manager and clinic Manager/Department Administrator.
Contact review organizations and insurance companies to ensure prior authorization and referral requirements are met before patients enter the system.
Present required medical information, including history, diagnosis, prognosis, and length of stay, before admissions.
Provide specific medical information to Financial Services to support reimbursement to the hospital and physicians.
Coordinate pre-admission tests and procedures.
Schedule and communicate preoperative planning and preparation to patients, and send appointment and other information.
Manage operating-room block time, release block time, and request elective operating-room time through the Surgical Services Website.
Schedule, reschedule, and cancel surgeries in the ESI scheduling system.
Monitor the case order the day before surgery and make necessary changes.
Perform other assigned duties.