Patient Care Coordinator - Radiology Services - Harborview
About The Position
The Patient Care Coordinator serves as a primary liaison for Harborview Medical Center/UW Medicine and represents departmental physicians in interactions with patients and families, hospitals, referring physicians, outside agencies, staff from outside hospitals, and the public. The coordinator provides information and advice about hospital services, requests interpreters when appropriate, and uses systems including EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft products, and Provider One. The role supports patient intake, care coordination, scheduling, hospital admissions, and surgery. Duties include reviewing and updating registration information; assisting with insurance authorization and referrals; coordinating patient records, tests, procedures, appointments, transfers, and admissions; and communicating with patients and clinical and administrative teams. The coordinator also supports surgical planning, including preoperative communication, equipment requests, surgery scheduling, and pre-anesthesia appointments and work-ups. This is a regular, full-time, 100% FTE (40 hours per week) onsite position with a Monday–Friday day schedule and no telework. The position is based in Harborview Radiology Services.
Requirements
- Bachelor's degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, patients and families, and physicians, and proficiency in medical terminology; or equivalent education and experience.
- Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.
Responsibilities
- Act as the primary liaison for HMC/UW Medicine and represent departmental physicians to patients, families, hospitals, referring physicians, outside agencies, staff from outside hospitals, and the public.
- Provide information and advice regarding Harborview Medical Center services and request interpreters for appointments, admissions, and surgery as appropriate.
- Review and update patient registration information, including demographics, insurance, referrals, and next of kin, or provide information to appropriate personnel for updates.
- Provide clinic charges or estimated charges to patients or prospective patients when applicable, coordinating with Financial Services and following supervisory or management direction.
- Contact review organizations and insurance companies to meet prior-approval requirements, including pre-authorizations and referrals, and provide necessary medical and financial information.
- Coordinate appointments, admissions, surgery, and the exchange of written or verbal information among patients, physicians, referring providers, and outside agencies.
- Obtain medical records, diagnostic studies, pathology items, and other materials needed for patient care.
- Coordinate patients' entry into the system, ensuring records are available and tests, procedures, and appointments are coordinated across hospital departments.
- Assist with triaging and scheduling new patient appointments to the appropriate subspecialty; schedule imaging and clinic appointments and enter appointment information in EPIC-Cadence when applicable.
- Complete pre-admission work for planned hospital admissions and follow up with Admitting, Financial Counseling, and Utilization Review as necessary.
- Coordinate pre-admission tests and procedures and direct transfers from outside hospitals to UWMC with physicians, medical staff, and Admitting.
- Communicate admission cancellations or changes to Admitting, Financial Counseling, and medical staff.
- Liaise among patients, physicians, the operating room, nurses, other clinics, nursing units, Admitting, Financial Counseling, the laboratory, Radiology, and Pharmacy for surgical care.
- Communicate preoperative planning and preparation to patients.
- Request necessary surgical equipment, tools, supplies, devices, and implants, and provide information needed for custom implants.
- Schedule, reschedule, and cancel surgeries; monitor case order the day before surgery and make necessary changes.
- Schedule pre-anesthesia appointments and coordinate pre-anesthesia work-ups.
- Perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
