Patient Care Coordinator - Harborview Eye Institute

University of Washington Medical Center•Seattle, WA

22h•$26 - $37•Onsite

About The Position

Harborview Eye Institute has an opportunity for a Patient Care Coordinator to coordinate patient care and surgical services. The role is the primary liaison for patients and physicians regarding surgical coordination, diagnostic studies, admissions, and Harborview Medical Center services. It coordinates inpatient and outpatient care, surgery and pre-admission scheduling, and communication among patients, surgeons, and other providers. The position is a one-year fixed-duration assignment from the date of hire, working 40 hours per week onsite at Harborview Eye Institute in Seattle. The schedule is Monday through Friday on the day shift, with no telework. The Eye Institute provides medical and surgical eye care for conditions ranging from common to complex, and offers services including refractive procedures, oculofacial plastic surgery, and optical care.

Requirements

Bachelor’s degree in a medically related or public relations field and two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, patients and families, and physicians, and proficiency in medical terminology; or equivalent education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, and/or registration, apply.

Responsibilities

Serve as the primary liaison for patients and physicians regarding surgical coordination, ordering diagnostic studies, admission processes, and Harborview Medical Center services.
Coordinate inpatient and outpatient care by scheduling surgery, arranging diagnostic procedures, and coordinating consultation requests with other medical specialties.
Coordinate and schedule pre-admission tests, pre-surgery appointments and tests, procedures, and complex imaging.
Maintain surgery schedules for assigned surgeons and coordinate schedules with Anesthesia, Admitting, and the Operating Room.
Coordinate communication between patients, surgeons, and internal and external providers.
Complete documentation for planned admissions and surgeries and communicate with healthcare team members about the status or completion of care coordination activities.
Ensure patient registration is complete and accurate, including demographic and insurance referral information in the computer system.
Coordinate with the Financial Clearance Unit and Patient Access Center to verify benefits and obtain authorization for outpatient visits, inpatient stays, and surgical procedures.
Ensure EPIC referral work queues are addressed in a timely manner under the direction of the clinic leadership team.
Perform other assigned duties.