NEW PATIENT COORDINATOR, FH - EYE INSTITUTE-ADMINISTRATION

Froedtert • Milwaukee, WI

20h • Hybrid

About The Position

The New Patient Coordinator coordinates the intake, triage, and disposition of patient care needs in a complex, multidisciplinary clinic and/or ancillary setting. The role may include management of a department-specific program outcomes database. Duties involve substantial patient interaction by phone, interaction with faculty and referring physicians, use of patient information, coordination of insurance documentation, creation of patient medical records, maintenance of program schedules, and triage of a high volume of incoming telephone calls.

Requirements

• An associate degree is required. In lieu of a degree, 3 or more years of experience in intake, triage, and referral facilitation is required.
• Excellent computer skills, including proficiency in Microsoft Office Suite and Access database skills.
• Knowledge of medical terminology.
• Typing and office equipment skills.
• Excellent prioritization and multitasking skills.
• Excellent communication skills.

Nice To Haves

• A minimum of 2 years of experience in an office or health care setting.
• A bachelor's degree.
• Understanding of health care facilities and processes.
• Scheduling background in a healthcare setting.

Responsibilities

• Coordinate intake, triage, and disposition of patient care needs.
• Manage a department-specific program outcomes database, if applicable.
• Interact with patients by phone, as well as faculty and referring physicians.
• Use patient information to coordinate care needs.
• Coordinate insurance documentation.
• Create patient medical records.
• Maintain program schedules.
• Triage a high volume of incoming telephone calls.

Benefits

• Paid time off.
• Career Pathways and Career Tuition Assistance.
• CEU opportunities.
• Academic partnership with the Medical College of Wisconsin.
• Referral bonuses.
• 403(b) retirement plan.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Free workplace clinics.
• Employee Assistance Programs.
• Adoption assistance.
• Healthy Contributions.
• Care@Work.
• Moving assistance.
• Discounts on gym memberships, travel, and other work-life benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree