Tooele (55995)

Rocky Mountain Care Group•Woods Cross, UT

About The Position

The Patient Care Coordinator serves as a representative for home health, hospice, and facility services, developing business in the West Valley and Tooele, Utah areas. The role builds relationships with physicians, patients, hospital and skilled nursing facility discharge planners, case managers, social workers, admission coordinators, and other community representatives. It also coordinates referral and admission processes, helps evaluate payment options and authorization needs, and supports occupancy, customer service, and collections goals across continuum partners. The position is classified as administrative and reports to the Regional Director of Business Development. It involves working in an office and throughout the facility, frequent communication with families, residents, hospitals, and insurers, and regular use of computers and referral-processing tools. The schedule is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional early or late hours and evening or weekend marketing events. The job description also states that the employee may need to work beyond normal hours, weekends, and holidays, and be on call 24 hours a day, 7 days a week when necessary.

Requirements

Must be at least 18 years of age.
At least one year of experience with demonstrated success in business development or marketing at a skilled nursing facility, assisted living facility, or another related healthcare facility.
Healthcare sales and marketing experience; the posting states this is a must.
Highly motivated and energetic, with effective communication skills and exceptional interpersonal skills.
Understanding of customer service principles.
Ability to communicate effectively and tactfully with healthcare representatives, residents or patients, families, coworkers, visitors, government personnel, and the general public.
Working knowledge of Medicare and Medicaid eligibility rules.
Current driver’s license, auto liability insurance, and reliable transportation.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to work beyond normal hours, including weekends and holidays when necessary, and to be on call 24 hours a day, 7 days a week.
Ability to move intermittently throughout the workday and assist with evacuation during emergencies.
Ability to bend, stoop, kneel, crouch, perform overhead lifting, and complete other common physical movements required for the position.
Must not pose a threat to the health and safety of others in the workplace.
Must meet general health requirements under company policy, including medical and physical examinations and immunity-status checks.
Must be able to work through frequent interruptions and deal patiently and tactfully with difficult or emotionally upset residents, patients, families, staff, and visitors.
Must comply with company policies and procedures, including its compliance and ethics program.

Nice To Haves

An associate degree in business or marketing is preferred but not required.
Clinical knowledge is a plus.
Knowledge of insurance coverage and authorization processes for long-term care is helpful.
Ability to obtain Reptrax/Vendor Mate credentials as required by hospital organizations.
Familiarity with the principles in the book Leadership and Self-Deception; candidates are asked to be prepared to discuss them.

Responsibilities

Develop business and promote home health, hospice, and facility services in the West Valley and Tooele areas.
Meet with physicians, patients, discharge planners, case managers, social workers, admission coordinators, and other community representatives.
Collaborate with continuum partners, including home health, hospice, skilled nursing facilities, and assisted living facilities, toward shared occupancy and collections goals.
Perform duties delegated by the Regional Director of Business Development to convert referrals into admissions and maintain current status information for each referral.
Communicate with external team members about referral status and information needed for admission decisions.
Coordinate with central intake, business office, administrators, and directors on financial evaluations and payment options for potential referrals.
Identify payors requiring prior authorization and coordinate with appropriate departments to obtain authorization.
Maintain working knowledge of applicable payors, including other insurance, Medicare, Medicaid, private pay, Veterans Administration contracts, and hospital contracts.
Process assigned referrals promptly and ensure admissions, transfers, and discharges are accurately entered in facility software.
Record resident payment-status changes in the facility’s census communication tool and resident record.
Meet with potential residents or representatives, provide facility information, and give tours.
Use the telephone to communicate with families, residents, hospitals, and insurance companies about referrals.
Use computers, electronic medical records, spreadsheets, and other tools to process referrals.
Complete and file admission paperwork according to facility policy; notify the Admissions Director of barriers to admissions.
Maintain referral tracking information and communicate room assignments for pending admissions to the interdisciplinary team.
Complete the daily census and participate in facility assessment and performance-improvement activities as needed.
Collaborate with interdisciplinary team members, families, hospitals, and the community to resolve issues and improve the admissions process.
Promote teamwork, mutual respect, effective communication, safe work practices, and accident prevention.
Follow facility policies, business conduct standards, state and federal regulations, safety and hygiene requirements, infection-control procedures, and confidentiality requirements.
Report policy or regulatory noncompliance, confidentiality breaches, retaliation, discrimination, suspected abuse or neglect, occupational exposures, and work-related injuries or illnesses as required.
Protect residents’ and patients’ rights and dignity, cooperate with investigations, and participate in emergency drills, training, and assigned emergency-plan duties.
Complete assigned training and skills competency requirements.
Perform other tasks assigned by the Regional Director of Business Development.