Full-Time Healthcare Marketer/Patient Care Coordinator- Salt Lake City

ROCKY MOUNTAIN CARE GROUP•Woods Cross, UT

10d•$60,000 - $70,000•Onsite

About The Position

Rocky Mountain Care is seeking a Patient Care Coordinator to support business development and referral admissions in the Salt Lake City area. The coordinator represents the organization’s home health and hospice services and works with physicians, patients, hospital and skilled nursing facility discharge planners, case managers, social workers, admission coordinators, and other community representatives. The role also supports admissions, discharges, and transfers in accordance with applicable standards, regulations, and facility policies. The position is based at Rocky Mountain Care, LLC in Woods Cross, Utah, and is full-time. The schedule is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional early starts, late finishes, evening or weekend marketing events, and work beyond normal hours when necessary. The role is on call 24 hours a day, seven days a week. It involves working in an office and throughout the facility, as well as travel in the community. The coordinator handles referral tracking and processing, helps convert referrals to admissions, supports financial evaluations and payment authorization, maintains accurate admission and census records, provides information and facility tours to prospective residents and representatives, and collaborates with internal and external teams to improve the admissions process. The position also requires compliance with company policies, privacy and safety requirements, and applicable state and federal regulations.

Requirements

Must be at least 18 years of age.
At least one year of demonstrated success in business development or marketing at a skilled nursing facility, assisted living facility, or another related healthcare facility.
Healthcare marketing and sales experience is required; demonstrated sales and marketing results as required by hospital organizations are expected.
Must be able to obtain Reptrax/Vendor Mate credentials.
Must maintain a current driver’s license, auto liability insurance, and reliable transportation.
Must be highly motivated and energetic, with effective communication skills for working with physicians and their representatives, case managers, social workers, admission coordinators, and community representatives.
Working knowledge of Medicare and Medicaid eligibility rules.
Understanding of customer service principles and exceptional interpersonal skills.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant and to deal tactfully and patiently with residents, patients, families, staff, visitors, government agencies, and the public.
Ability to work beyond normal hours, on weekends and holidays when necessary, and be on call 24 hours a day, seven days a week.
Ability to move intermittently throughout the workday, assist with evacuation during emergencies, and perform common movements such as bending, stooping, kneeling, crouching, and overhead lifting.
Must meet company health requirements, including applicable medical and physical exams and immunity-status checks.
Must comply with company policies, procedures, ethics and compliance requirements, and applicable regulations as a condition of employment.
Must be willing to complete tasks despite frequent interruptions and to work in an environment that may involve infectious exposures, air contaminants, hostile or emotionally upset individuals, and other listed workplace hazards.

Nice To Haves

Associate degree in business or marketing; preferred but not required.
Clinical knowledge.
Knowledge of insurance coverage and the authorization process pertaining to long-term care is helpful.

Responsibilities

Develop business in the Salt Lake City area and represent the organization’s home health and hospice services to referral sources and community partners.
Build collaborative relationships with continuum partners, including home health, hospice, skilled nursing facilities, and assisted living facilities, to support shared occupancy and collections goals.
Complete duties delegated by the Regional Director of Business Development to help convert referrals to admissions.
Track referral status and communicate with external team members about referral progress and information needed for admission decisions.
Communicate with central intake, business office staff, administrators, and directors to complete financial evaluations and identify payment options for prospective referrals.
Identify payors that require prior authorization and coordinate with the appropriate departments and individuals to obtain authorization.
Maintain working knowledge of payment sources, including private insurance, Medicare, Medicaid, Veterans Administration contracts, and hospital contracts.
Process assigned referrals promptly and ensure admissions, transfers, and discharges are accurately entered in facility software.
Record resident payment-status changes in the facility’s daily census communication tool and accurately document payment status in the resident record at admission.
Meet with prospective residents and representatives, provide facility information, and conduct tours.
Use the telephone to communicate with families, residents, hospitals, insurance companies, and others regarding referral processing.
Complete admission paperwork and file it according to facility policy.
Inform the Admissions Director of barriers to admission and maintain referral-tracking information as assigned.
Communicate room assignments for pending admissions to interdisciplinary team members in a timely manner.
Complete the daily census and participate in facility assessment activities, including assigned performance-improvement committee duties.
Collaborate with interdisciplinary team members, families, hospitals, and the community to resolve issues and improve the admissions process.
Promote teamwork, mutual respect, effective communication, safe work practices, and customer service.
Participate in the facility’s plan-of-correction response to inspection surveys and complete follow-up duties as assigned.
Protect resident and patient dignity, rights, privacy, and confidentiality; follow facility policies, business-conduct standards, and applicable regulations.
Report suspected noncompliance, confidentiality breaches, retaliation, discrimination, abuse, neglect, exploitation, mistreatment, and other specified safety or compliance concerns to appropriate personnel.
Follow safety, hygiene, infection-control, and emergency procedures; participate in drills and training; and fulfill assigned emergency-plan responsibilities.
Report occupational injuries, illnesses, and exposures in accordance with facility policy.
Complete assigned training and skills competency requirements.