Operations Coordinator - Salt Lake City, UT

Tiffany & Co.•Salt Lake City, UT

3d•Onsite

About The Position

The Operations Coordinator leads back-of-house operations in a Tiffany store and supports store leadership with initiatives that support the team and drive sales goals. The role provides excellent client service, coordinates order fulfillment, manages inventory, and coordinates client-service activities. The Coordinator is a key holder and acts as a manager on duty when a manager is unavailable, and may open and close the store. The role supports store sales by building client relationships and loyalty, carrying out operations and sales-support functions, capturing customer data, and driving business through key product pillars. It delivers the Tiffany Experience through personalized client interactions, hospitality, store amenities, and responses to client feedback and concerns. Operational duties include order fulfillment, shipping, receiving, replenishment, cleaning jewelry and merchandise, transferring merchandise, and taking in jewelry repairs. The Coordinator follows operational policies and procedures, maintains inventory accuracy, supports internal controls and productivity objectives, communicates and follows up with Sales Professionals, management, and clients, and assists with coordinating and coaching team members when acting as manager on duty.

Requirements

2–3 years of prior retail operations experience, with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong analytical skills.
Proficiency in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

A college or university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead back-of-house operations in the store and partner with store leadership on initiatives that support the team and sales goals.
Build client relationships and loyalty, capture customer data, support sales goals, and drive business through key product pillars.
Act as Guest Experience Manager and key holder, and perform opening and closing procedures when a manager is unavailable.
Deliver memorable client experiences and demonstrate Tiffany brand and client-experience behaviors.
Optimize hospitality and store amenities, act on client feedback, and resolve client and employee concerns using knowledge of policies and procedures.
Coordinate order fulfillment, shipping, receiving, replenishment, merchandise transfers, jewelry cleaning, and intake of jewelry repairs.
Follow operational policies and procedures, comply with internal controls, and maintain inventory accuracy.
Communicate and follow up promptly and accurately with Sales Professionals, management, and clients.
Support operational efficiency and productivity objectives, and provide feedback on process changes through appropriate channels.
Assist management with coordinating work and coaching team members when acting as manager on duty.
Partner with the operations professional to ensure operational excellence.