Operations Coordinator - Salt Lake City, UT

Tiffany & Co•Salt Lake, UT

2d•Onsite

About The Position

The Operations Coordinator leads back-of-house operations in a Tiffany & Co. store and supports store leadership on initiatives that strengthen the team and help drive sales goals. This key holder may act as manager on duty when a manager is unavailable and may open and close the store. The role coordinates order fulfillment, inventory, and client-service activities while providing operational support and excellent client service. The Coordinator supports sales by building client relationships, capturing customer data, carrying out sales-support functions, and helping the store meet or exceed its sales plans. The role delivers the Tiffany Experience through personalized service, hospitality, and memorable client interactions; responds to client and employee concerns; and acts on client feedback. Operational responsibilities include fulfillment, shipping and receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs. The Coordinator follows operational policies and internal controls, maintains inventory accuracy, communicates with clients and store colleagues to respond to requests, and supports productivity improvements. When acting as manager on duty, the Coordinator may assist with coordinating work and coaching team members.

Requirements

2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong analytical skills.
Proficiency in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail-oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

College or university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead and perform back-of-house store operations.
Support store leadership and initiatives that help the team achieve sales goals.
Build client relationships, encourage loyalty and spend, and capture customer data during interactions.
Carry out operations and sales-support functions to help the store achieve or exceed its sales plans.
Act as Guest Experience Manager and key holder, and perform opening and closing procedures when a manager is unavailable.
Deliver memorable client experiences and demonstrate Tiffany brand and client-experience behaviors.
Use hospitality and store amenities to create client experiences, and act on client feedback and TEI performance.
Resolve client and employee concerns using sound judgment and knowledge of policies, procedures, and practices.
Coordinate order fulfillment, shipping, receiving, replenishment, merchandise transfers, jewelry cleaning, and jewelry-repair intake.
Follow operational policies and procedures, comply with internal controls, and maintain inventory accuracy.
Communicate and partner with Sales Professionals, management, and clients to respond to and follow up on requests accurately and promptly.
Support operational efficiency and productivity, and provide feedback on process changes through appropriate channels.
Coordinate work and coach team members to improve performance when acting as manager on duty.
Partner with the operations professional to ensure operational excellence.