Overland Park

ROCKY MOUNTAIN CARE GROUP•Independence, MO

10d•$60,000 - $70,000•Onsite

About The Position

The Patient Care Coordinator is an administrative and business development role supporting admissions and referral conversion for home health and related care services in the Independence and Overland Park areas. The coordinator represents the organization to physicians, patients, discharge planners, hospitals, skilled nursing facilities, and community partners, and helps develop business and maintain collaborative relationships across the care continuum. The position manages day-to-day referral, admission, discharge, and transfer activities in accordance with applicable regulations and facility policies. This includes tracking referral status, coordinating financial evaluations and payment authorizations, maintaining accurate census and patient records, completing admission paperwork, and communicating with internal and external stakeholders. The role also provides information and facility tours to prospective residents or representatives and supports customer service, compliance, safety, and quality-improvement activities. The schedule is generally Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional early starts, late days, evening or weekend marketing events, and work beyond normal hours or on holidays when necessary. The position is on call 24 hours a day, seven days a week. Work takes place in an office and throughout the facility, and requires intermittent movement and the ability to assist with resident or patient evacuation during emergencies.

Requirements

Must be at least 18 years of age.
At least one year of demonstrated success in business development or marketing in a skilled nursing facility, assisted living facility, or another related healthcare facility.
Healthcare marketing and sales experience is required; demonstrated sales and marketing skills and results are required by hospital organizations.
Ability to communicate effectively with physicians and their representatives, case managers, social workers, admission coordinators, and community representatives.
Understanding of customer-service principles and exceptional interpersonal skills.
Working knowledge of Medicare and Medicaid eligibility rules.
Ability to obtain Reptrax/Vendor Mate credentials.
Current driver's license, auto liability insurance, and reliable transportation.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant and deal tactfully and patiently with residents, patients, families, staff, visitors, government agencies, and the public.
Ability to relay information concerning a resident's or patient's condition and to work through frequent interruptions until tasks are complete.
Ability to work beyond normal hours and on weekends and holidays when necessary; on call 24 hours a day, seven days a week.
Ability to move intermittently throughout the workday, assist with evacuation during emergencies, and bend, stoop, kneel, crouch, perform overhead lifting, and make other common movements needed for the position.
Must meet company health requirements, including medical and physical examinations and immunity-status checks for infectious diseases.
Must comply with company policies and procedures, the compliance and ethics program, and applicable state and federal regulations.

Nice To Haves

An associate degree in business or marketing is preferred but not required.
Clinical knowledge is a plus.
Knowledge of insurance coverage and authorization processes pertaining to long-term care is helpful.

Responsibilities

Develop business in the Independence and Overland Park areas and represent the organization to physicians, patients, discharge planners, hospitals, skilled nursing facilities, and community representatives.
Build open, collaborative relationships with continuum partners, including home health, hospice, skilled nursing facilities, and assisted living facilities, to support shared occupancy and collections goals.
Perform duties delegated by the Regional Director of Business Development to facilitate conversion of referrals to admissions.
Track the status of each referral and communicate with external team members about status and information needed for admission decisions.
Coordinate daily with central intake, business office staff, and administrators or directors to complete financial evaluations and identify payment options.
Identify payors that require prior authorization and work with the appropriate departments and individuals to obtain authorization.
Maintain working knowledge of applicable payors, including other insurance, Medicare A, Medicaid, private pay, Veterans Administration contracts, and hospital contracts.
Process assigned referrals promptly and ensure admission, transfer, discharge, and pay-status information is entered accurately in facility systems and records.
Meet with prospective residents or representatives, provide information about the facility, and give tours as requested.
Communicate with families, residents, hospitals, and insurance companies by telephone regarding referral processing.
Complete admission paperwork, maintain referral tracking information and daily census records, and coordinate room assignments with interdisciplinary team members.
Inform the Admissions Director of barriers to admitting residents and collaborate with the interdisciplinary team, families, hospitals, and community partners to resolve issues and improve the admissions process.
Participate in facility assessment and performance-improvement activities and carry out assigned follow-up actions related to inspection surveys and plans of correction.
Promote teamwork, mutual respect, effective communication, safe work practices, and accident prevention.
Protect resident and patient dignity, rights, privacy, and confidentiality; comply with company policies, applicable regulations, safety and hygiene requirements, and infection-control procedures.
Report noncompliance, confidentiality breaches, abuse or neglect allegations, occupational exposures, discrimination or retaliation, and work-related injuries or illnesses to appropriate personnel.
Complete assigned training and competency requirements, and participate in applicable life-safety and emergency drills and emergency-plan duties.