Patient Care Specialist (Overland Park C)

TVG-Medulla, LLC•Overland Park, KS

13d•Onsite

About The Position

TVG-Medulla, LLC is a multi-site healthcare management organization that provides managed services to chiropractic providers operating under Chiro One, MyoCore, and CORE Health Centers. The Patient Care Specialist works directly with patients and alongside Doctors of Chiropractic in a fast-paced, active clinic environment. Paid virtual and hands-on training is provided to develop the skills needed for chiropractic patient care, with opportunities to grow in skills, responsibilities, income, leadership, clinical training, or patient care roles. The role helps patients feel welcomed and supported throughout their visits, assists doctors with patient care and clinic flow, and contributes to an organized and positive patient experience. It also supports appointment scheduling, record updates, daily clinic operations, and community outreach and patient wellness education. The position requires face-to-face interaction, comfort with computers and clinic technology, and the ability to stand and move for extended periods and assist with hands-on patient care activities. Hours and workdays are based on clinic needs and may include varying shifts. The listed schedule is Monday through Thursday, 7:00 AM–11:30 AM and 2:30 PM–8:00 PM.

Requirements

Ability to learn, communicate clearly, stay organized, and provide a strong in-person patient experience.
Energetic, outgoing, and a team player.
Compassionate listening and clear communication skills.
Detail-oriented and organized, including in a busy setting.
Able to remain calm under pressure and multitask.
Interest in wellness, movement, and human connection.
Comfortable working face-to-face with people.
Comfortable using computers and learning technology for scheduling, patient records, and clinic operations.
Able to meet physical requirements, including standing and moving for extended periods and assisting with hands-on patient care activities.
Must be able to commute to the chiropractic clinic location.
Must provide necessary information to complete a DMV or equivalent agency background check if required.
Must support organizational compliance, privacy and confidentiality, asset protection, ethical conduct, and applicable requirements.

Nice To Haves

Experience in customer service, retail, hospitality, fitness, wellness, clinical assistance, restaurants, home healthcare, or other people-focused environments.
Eagerness to grow into leadership, clinical training, or patient care roles.
Recent graduate of high school, a technical or vocational program, community college, or a four-year college; interest in healthcare, kinesiology, exercise science, health sciences, fitness, wellness, or other people-focused careers.
Full-time schedule availability and flexibility are strongly preferred.

Responsibilities

Welcome and support patients throughout their visits.
Assist doctors with patient care and clinic flow.
Learn and use hands-on clinical skills and therapeutic techniques through paid training.
Guide patients through exercises and activities as directed by the doctor.
Schedule appointments, update records, and support daily clinic operations.
Help create a positive, organized, and welcoming patient experience.
Assist clinic doctors with community outreach and patient wellness education.
Support compliance with privacy and confidentiality requirements, organizational policies, applicable laws and regulations, and clinic procedures.
Perform other related duties and assist with project completion as needed.