Patient Care Coordinator - Private Practice
About The Position
A well-established hearing healthcare practice in Orange Park, Florida, is seeking a personable and dependable Patient Care Coordinator. The role combines customer service, administrative responsibilities, and hands-on involvement in a growing healthcare office. The coordinator will help create a welcoming patient experience and support clinic operations, patient retention, and practice growth while working closely with healthcare providers. This is a full-time position with Monday-through-Friday professional daytime hours in a patient-focused clinical environment. Responsibilities include front-office support, appointment coordination, patient records and payments, hearing-related products and accessories, basic hearing aid maintenance, and support for inventory and community activities.
Requirements
- High school diploma or equivalent required.
- Comfortable using computers, email, scheduling systems, and general office software.
- Open to learning about hearing healthcare, hearing aids, and the services offered by the practice.
Nice To Haves
- Previous experience in a medical office, healthcare setting, customer service, or front desk role is preferred.
- Experience with appointment scheduling, insurance verification, billing, or payment processing is a plus.
Responsibilities
- Welcome patients and create a friendly first impression.
- Assist with patient check-in and check-out.
- Coordinate scheduling, confirmations, follow-ups, and patient reminders.
- Maintain accurate patient files, demographics, insurance information, and other office records.
- Process payments, collect balances, issue receipts, and assist with daily financial tracking.
- Keep the front office and patient areas organized, welcoming, and properly stocked.
- Introduce patients to helpful hearing-related products and accessories.
- Assist with basic hearing aid maintenance and minor repairs.
- Coordinate inventory, shipments, repairs, and communication with patients regarding device status.
- Support community events, marketing initiatives, and other activities that help the practice grow.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
