Patient Care Coordinator
About The Position
The Patient Care Coordinator supports department reception and intake of new referrals, maintains clinical field staff schedules for admissions, discharges, resumption of care, recertification, and routine follow-up visits, and assists with answering phones. The role helps process referrals and serves as a liaison between Lorian Health and referral sources. It ensures patient information is collected accurately and promptly, entered into the HomeCare HomeBase system, and added to patient charts to support Medicare requirements and care coordination. The coordinator works with sales and clinical management to review referrals and assess their appropriateness for the agency, and follows up on changes between hospital-hold and current-episode statuses. The position is located at 4010 Moorpark Ave, Suite 112, San Jose, CA 95117. The schedule is Tuesday through Saturday or Sunday through Thursday. Pay is $25.00–$30.00 per hour.
Requirements
- Working knowledge of medical terminology.
- Strong knowledge of Microsoft Office systems, such as Word and Excel, and experience with an EMR system.
- Professional, customer-service-driven phone and communication skills.
- Ability to communicate effectively and tactfully with patients, doctors, and other customers in a productive, constructive, and professional manner.
- Strong organizational and prioritization skills for managing workload based on incoming referral volume.
- Ability to be flexible and follow verbal and written instructions in a fast-paced, team-oriented environment.
- Proficiency in routine paperwork, multitasking, and appropriate follow-up.
- Strong interpersonal relationship-building skills.
- Ability to maintain confidential patient information in accordance with HIPAA and applicable state privacy and security standards.
Nice To Haves
- Experience with the HomeCare HomeBase (HCHB) EMR system.
Responsibilities
- Complete department functions and activities for intake of new referrals and maintain clinical field staff schedules.
- Support smooth referral processing and act as a liaison between Lorian Health and referral sources.
- Manage clinical field staff schedules and ensure admitted patients are seen as ordered by referring physicians within 48 hours.
- Obtain relevant patient information accurately and promptly and enter it into the HomeCare HomeBase system to meet Medicare requirements.
- Collaborate regularly with sales and clinical management to review new referrals and determine their appropriateness for the agency.
- Add relevant patient information, including demographics, history and physical, current medications, physician orders, F2F information, and surgical reports, to patient charts.
- Follow up on hospital holds as patients move from current-episode status to hold status and from hold status to current status.
- Assist with answering phones.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D coverage
- Disability coverage
- Employee assistance program
- 401(k) with 4% match
- Paid time off
- Paid holidays
- Mileage reimbursement or a company vehicle, depending on the role, plus a fuel card
- Employee referral program
- Opportunities for growth and advancement
- Competitive salary
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
