Patient Care Coordinator
About The Position
San Diego Fertility Center is seeking a full-time Patient Care Coordinator for its Del Mar location. The Patient Care Coordinator serves as a primary point of contact for patients undergoing fertility treatment and coordinates care across clinical, financial, and administrative aspects of the patient journey. The role ensures patients are prepared, educated, financially cleared, and supported throughout treatment, while maintaining accurate and complete documentation in the electronic medical record (EMR). The coordinator liaises with patients, physicians, nursing staff, embryology, and financial teams; communicates treatment steps and expectations; and helps patients understand required testing, timelines, and milestones. The role also supports physician schedules and patient appointments, prepares and maintains charts, coordinates pre-cycle testing and consents, and works with the financial team to secure clearance before treatment. The coordinator prepares patients and charts for treatment cycles, reviews calendars and medication expectations, orders pre-treatment medications according to physician protocols and clinic processes, and follows clinic policies and regulatory requirements, including patient confidentiality and HIPAA compliance. Other duties may be assigned.
Requirements
- High school diploma required.
- Minimum of 1–2 years of experience in fertility or women's health.
- Experience working with EMRs required.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple patients and tasks in a fast-paced environment.
- Compassionate, patient-centered approach with high emotional intelligence.
Nice To Haves
- Associate’s or bachelor’s degree preferred.
- Fertility, OB/GYN, or specialty healthcare experience.
- Familiarity with fertility treatment cycles, medications, and terminology.
- Experience coordinating insurance, authorizations, or financial clearance.
- Patient advocacy and education skills.
- Time management and prioritization skills.
- Accuracy and documentation skills.
- Team collaboration.
- Professionalism and discretion.
Responsibilities
- Serve as a consistent liaison between patients, physicians, nursing staff, embryology, and financial teams.
- Communicate clearly and compassionately with patients about next steps, instructions, and expectations.
- Educate patients about the treatment process, required testing, timelines, and key milestones.
- Support physician schedules related to patient visits and treatment cycles.
- Assist patients with scheduling appointments, procedures, and follow-up visits, coordinating the sequencing of visits and testing.
- Prepare and review patient charts in the EMR before appointments and treatment cycles.
- Ensure required documentation, labs, imaging, and consents are complete and current; maintain accurate, organized, and timely chart updates.
- Coordinate and track required pre-cycle testing, including labs and diagnostic procedures, and ensure completion before treatment starts.
- Facilitate patient consents and confirm required forms are signed and documented.
- Coordinate with the financial team to ensure patients are financially cleared before treatment and communicate financial requirements, approvals, and outstanding items to patients as needed.
- Prepare patients for treatment calendars by reviewing key dates, medications, and expectations.
- Order pre-treatment medications according to physician protocols and clinic processes.
- Prepare patient charts for treatment cycles and ensure all components are complete before cycle start.
- Follow clinic policies, protocols, and regulatory requirements; maintain patient confidentiality and HIPAA compliance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
