Patient Care Coordinator

Upstream Rehabilitation • Holly Springs, NC

8d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Holly Springs, North Carolina. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, payment collection, insurance verification, administrative work, and multitasking across computer programs. It is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend work, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform sedentary work, including prolonged sitting with the ability to stand as needed; communicate and exchange information; operate computers and office equipment; type repetitively; and view a computer screen and read items on it.
• Ability to comprehend information and use judgment to respond appropriately in different situations.
• Ability to occasionally walk, stand, and handle objects weighing 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.

Responsibilities

• Greet patients and visitors in a friendly, welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates by providing a positive patient experience.
• Manage the clinic schedule efficiently and route documents.
• Manage personal overtime and non-clinical documentation.
• Manage deposits and monitor clinic inventory.
• Manage caseloads, discharge candidates, progress notes, and insurance reporting.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace and perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED