Patient Care Coordinator - Front Desk | No Nights, On-Call or Weekends!

CPIhealth 9600•St. Matthews, KY

20d•$16 - $18•Onsite

About The Position

CPIhealth is seeking a reliable, experienced Patient Care Coordinator – Front Desk for its surgical center in Louisville, Kentucky. CPIhealth is a multidisciplinary team providing compassionate, comprehensive care to people experiencing chronic pain, with state-of-the-art facilities, advanced technology, and a collaborative environment. The coordinator supports front-desk and administrative operations, including patient check-in, appointment scheduling, record maintenance, insurance verification, patient account updates, and collection of payments. The role requires professional, patient-centered communication, attention to patient confidentiality and dignity, and coordination with providers and support staff to keep appointments on schedule. It also supports phone management, the waiting area, office supplies and equipment, visitors, mail, and scanning records into the electronic health record. The position is scheduled for 30–32 hours per week, pays $18 or more per hour depending on experience, and has no nights, on-call duties, or weekends.

Requirements

High school diploma or equivalent.
At least one year of recent front-desk experience in a medical setting.
Stable work history.
Exceptional customer service skills.
Ability to multitask, solve problems, and prioritize tasks according to urgency.
Friendly and professional demeanor.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and a desire to be a team player.
Excellent organizational, oral, and written communication skills.
Exceptional attention to detail, with an emphasis on accuracy and efficiency.

Nice To Haves

Knowledge of medical terminology and the medical environment.
Knowledge of insurance.

Responsibilities

Greet and assist patients, schedule appointments, and maintain records.
Protect patient rights by maintaining the confidentiality of medical, personal, and financial information.
Follow organizational policies and procedures and report needed changes.
Verify insurance and obtain, record, and update patients’ personal and financial information at each visit.
Provide information about outstanding patient balances and collect outstanding funds, co-pays, and other payments; create receipts.
Demonstrate general knowledge of clinic procedures and answer general questions about them.
Use appropriate customer service skills and proactive communication with patients, speaking clearly and professionally.
Respond to emergencies and assist patients who are ill, distressed, or in need of transportation, including contacting taxis or family members when necessary.
Maintain the patient waiting area.
Monitor business office inventory, order and receive supplies, and schedule equipment service and repairs.
Demonstrate CPIhealth values: patient centeredness, nurturing, teamwork, integrity, and innovation.
Explain appropriate patient-related policies clearly and maintain patient safety and dignity.
Keep appointments on schedule by notifying providers and support staff of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Support management of phone calls within the ambulatory surgery center.
Ensure vendors and visitors sign in and wear appropriate identification.
Safeguard incoming cash, checks, and credit card receipts until they are balanced and deposited by a manager or designee.
When needed, open and sort office mail and deliver outgoing mail to the post office at the end of the day.
Scan received paper records into the appropriate patient chart in the electronic health record.
Contribute to team efforts by completing related tasks and perform other duties as assigned to support CPIhealth’s mission, values, and strategies.