Patient Care Coordinator I

PHOENIX PHYSICAL THERAPY•Fairfax, VA

22d•$15 - $17•Onsite

About The Position

The Patient Care Coordinator I serves as an initial point of contact in a clinic setting, performing patient check-in and check-out and booking appointments. The position prepares and maintains equipment and the physical environment for daily activities and assists with patient care. Duties are performed in compliance with confidentiality requirements and in support of the organization's mission and philosophy. This role helps maintain a safe, clean, and sanitary clinic and a secure, healthy work environment. It also provides administrative and office support, including communications, scheduling, insurance verification, payment collection, and accurate entry of procedure codes into the EMR. The role is casual part-time and is based in Merrifield, Virginia.

Requirements

High school diploma or GED.
0–2 years of previous experience in a medical office, customer service, or another related business.
Current CPR certificate.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Ability to follow directions.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Consistent and regular phone use and ability to keep numbers in correct order consistently.
Regular and consistent use of a keyboard and mouse.
May be required to stoop, kneel, crouch, or lift; must be able to occasionally lift up to 50 pounds.
Ability to sit consistently for many hours at a time; more than 50% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.

Responsibilities

Greet patients and visitors courteously and in a friendly manner.
Oversee clinic cleanliness and inventory, and maintain safety and sanitary requirements.
Assist with treatment-room setup, clinic supervision, and safety.
Answer phones and relay messages.
Schedule and remind patients about services to help ensure their treatment goals are met.
Verify insurance.
Meet with first-visit patients to ensure all necessary paperwork is completed.
Collect patient co-payments, co-insurance, and deductibles at each office visit.
Process credit card payments.
Accurately enter procedure codes into the EMR.
Maintain patient confidentiality in accordance with PHOENIX company guidelines.
Conduct end-of-day procedures as outlined in the company procedure manual.
Perform other office support work as needed.
Establish, follow, and enforce workplace standards and procedures and comply with legal regulations to maintain a safe, secure, and healthy work environment.
Perform other duties as assigned.