Patient Care Consultant

Jushi • Philadelphia, PA

1d

About The Position

The Dispensary Patient Consultant provides concierge-level service to patrons and patients, helps create a distinctive shopping experience, and supports sales results. The role conducts day-to-day operations within a retail location while following company policies and industry regulations. The position requires professionalism, strong customer service, product knowledge, and teamwork to meet sales, guest satisfaction, and compliance goals.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in retail.
• Excellent computer, mathematical, language, and reasoning skills.
• Excellent multitasking skills while working by phone and in person.
• Ability to occasionally travel locally, as needed.

Nice To Haves

• Associate or bachelor's degree in any field.
• Bilingual in Spanish.

Responsibilities

• Adhere to the company mission statement and core values while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service by answering questions and concerns or directing them appropriately.
• Lead tours of the sales floor and make product recommendations based on ongoing research of available products.
• Maintain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, and encourage memberships for medical guests.
• Follow product-handling procedures, company safety and health policies, and regulatory requirements.
• Maintain store cleanliness and organization by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate a cash register, computer-based point-of-sale system, and cash drawer.
• Work as part of a team to meet sales, guest satisfaction, and compliance goals within designated timelines.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance may be included in benefit packages.
• Short- and long-term disability may be included in benefit packages.
• Flexible spending accounts may be included in benefit packages.
• Paid time off and paid holidays may be included in benefit packages.
• 401(k) may be included in benefit packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED