Patient Care Consultant

Aspen Dental Management•Charlotte, NC

About The Position

As a Patient Care Consultant at Aspen Dental, you will serve as the primary treatment plan advisor for patients, guiding them through their smile transformation journey. You will explain clinician-recommended treatments and product options in clear, compassionate terms, help patients understand financial options, and support confident treatment decisions. The role combines empathetic patient care with consultative sales and requires close collaboration with the dental team and Regional Sales Manager to support patient-first experiences and practice performance.

Requirements

At least 2 years of experience in consultative sales, patient care coordination, or customer service; healthcare or retail sales experience preferred.
Proven record of meeting or exceeding sales or conversion goals.
Excellent communication, interpersonal, and objection-handling skills.
Ability to explain clinical recommendations in patient-friendly language.
Strong organizational and time-management skills.
Comfort using CRM or patient management systems.
Patient-first mindset with empathy, professionalism, and active listening skills.
Resilience and adaptability in a fast-paced environment.
Collaborative approach and ability to partner effectively with clinicians and leaders.
Results-oriented and motivated by patient outcomes and performance goals.

Responsibilities

Consult with patients about recommended treatment plans and product offerings, explaining options clearly and compassionately.
Build trust and patient confidence by addressing objections with empathy, education, and financial clarity.
Create and present customized payment plans based on patients’ financial needs.
Serve as patients’ primary point of contact after their initial visit by answering questions and providing ongoing guidance.
Use consultative sales techniques to support treatment acceptance and connect patient needs with appropriate solutions.
Follow up with patients to encourage treatment decisions and ensure timely communication.
Track and report KPIs, including consult-to-acceptance rates, follow-up conversion, and payment plan adoption; use CRM tools to document interactions and monitor follow-ups.
Partner with the dental team to deliver high-quality, patient-first experiences aligned with company policies, regulations, and dental board standards.
Collaborate with the Regional Sales Manager to refine consultation approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
Identify opportunities for additional services or products that enhance patient outcomes and practice performance.
Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
Deliver supportive, transparent, and compassionate patient interactions that build loyalty and trust.