Patient Care Consultant

Aspen Dental Management • Elkin, NC

3d

About The Position

The Patient Care Consultant serves as the primary treatment plan advisor for patients, guiding them through their smile transformation journey. The role combines empathy with consultative sales skills to help patients understand recommended treatment and make informed decisions with confidence. The consultant explains clinician-recommended treatment options and product offerings in clear, compassionate terms, creates payment plans tailored to patients’ financial needs, and provides ongoing support after the initial visit.

The position works closely with the dental team and Regional Sales Manager to support patient-first experiences, treatment acceptance, and practice performance. It also involves tracking performance metrics and documenting patient interactions in CRM or patient management systems. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.

Requirements

• At least 2 years of experience in consultative sales, patient care coordination, or customer service; healthcare or retail sales experience preferred.
• Proven track record of meeting or exceeding sales or conversion goals.
• Excellent communication, interpersonal, and objection-handling skills.
• Ability to explain clinical recommendations in patient-friendly language.
• Strong organizational and time-management skills.
• Comfort using CRM or patient management systems.
• Patient-first mindset with empathy, professionalism, and active listening skills.
• Resilience and adaptability in a fast-paced environment.
• Collaborative approach and ability to partner effectively with clinicians and leaders.
• Results-oriented and motivated by patient outcomes and performance goals.

Responsibilities

• Consult with patients about recommended treatment plans and product offerings, explaining options in clear, compassionate terms as outlined by the clinician.
• Build trust and patient confidence by addressing objections with empathy, education, and financial clarity.
• Create and present customized payment plans tailored to each patient’s financial needs.
• Serve as the patient’s primary point of contact after the initial visit, answering questions and providing ongoing guidance.
• Support treatment acceptance by applying consultative sales techniques that connect patient needs with appropriate solutions.
• Follow up with patients to encourage treatment decisions and ensure timely communication.
• Track and report KPIs, including consult-to-acceptance rates, follow-up conversion, and payment plan adoption; use CRM tools to document interactions and monitor follow-ups.
• Partner with the dental team to deliver high-quality, patient-first experiences aligned with company policies, regulations, and dental board standards.
• Collaborate with the Regional Sales Manager to refine consultation approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
• Identify opportunities for additional services or products that enhance patient outcomes and practice performance.
• Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
• Provide supportive, transparent, and compassionate interactions that build patient loyalty and trust.

Benefits

• Paid time off
• Health benefits
• Dental benefits
• Vision benefits
• 401(k) savings plan with match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Competitive compensation
• Incentive opportunity

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed