Patient Care Consultant
About The Position
As a Patient Care Consultant at Aspen Dental, you serve as the primary treatment plan advisor for patients, guiding them through their smile transformation journey. You combine empathy with consultative sales skills to explain clinician-recommended treatment options, build patient confidence, and help patients make informed decisions. You also create customized payment plans, provide ongoing guidance after the initial visit, and coordinate a smooth transition from consultation to procedure. The role involves tracking performance metrics, using CRM tools, and collaborating with the dental team and Regional Sales Manager to support patient-first experiences and practice performance.
Requirements
- At least 2 years of experience in consultative sales, patient care coordination, or customer service; healthcare or retail sales experience is preferred.
- Proven track record of meeting or exceeding sales or conversion goals.
- Excellent communication, interpersonal, and objection-handling skills.
- Ability to explain clinical recommendations in patient-friendly language.
- Strong organizational and time-management skills, with comfort using CRM or patient management systems.
- Patient-first mindset, empathy, professionalism, and active listening skills.
- Resilience and adaptability in a fast-paced environment.
- Collaborative approach and ability to partner effectively with clinicians and leaders.
- Results-oriented and motivated by patient outcomes and performance goals.
Nice To Haves
- Healthcare or retail sales experience.
Responsibilities
- Consult with patients on clinician-recommended treatment plans and product offerings, explaining options in clear, compassionate terms.
- Build trust and patient confidence by addressing objections with empathy, education, and financial clarity.
- Create and present customized payment plans based on patients’ financial needs.
- Serve as the patient’s primary point of contact after the initial visit, answering questions and providing ongoing guidance.
- Support treatment acceptance using consultative sales techniques that connect patient needs with appropriate solutions.
- Follow up with patients to encourage treatment decisions and ensure timely communication.
- Track and report KPIs, including consult-to-acceptance rates, follow-up conversion, and payment plan adoption, using CRM tools to document interactions and monitor follow-ups.
- Partner with the dental team to deliver patient-first experiences aligned with company policies, regulations, and dental board standards.
- Collaborate with the Regional Sales Manager to refine consultation approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
- Identify opportunities for additional services or products that may enhance patient outcomes and practice performance.
- Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
- Provide supportive, transparent, and compassionate interactions that build patient loyalty and trust.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with employer match
- Career development and growth opportunities
- Free continuous learning through TAG U
- Competitive compensation with incentive opportunity
- Supportive culture that encourages collaboration and innovation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
