Per Diem - Patient Care Assistant (FGP) - Brooklyn (primarily for Midwood)-Cardiology Associates

NYU Langone Health • Brooklyn, NY

17h • Onsite

About The Position

The Patient Care Assistant supports efficient practice workflows by performing administrative and patient care responsibilities. Duties include reception, registration, answering phones, escorting patients, and completing clinical tasks within the New York State scope of practice as needed. The role supports patient access, clinical quality, privacy, safety, and a positive patient experience at the Faculty Group Practice, primarily serving the Midwood location in Brooklyn. The position includes both clinical and administrative responsibilities, such as preparing patients and rooms for visits, maintaining accurate records in Epic, coordinating communications, and supporting providers and colleagues.

Requirements

• High school graduate or equivalent.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Working knowledge of English, including verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient care experience.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• English/Russian language skills; other languages are an asset.

Responsibilities

• Greet patients and complete check-in, check-out, registration, intake, and related front-desk processes.
• Answer and screen calls, schedule appointments and follow-ups, route messages, and document patient communications.
• Escort patients and specimens, support patient flow, and prepare examination and treatment rooms for visits.
• Obtain patient vital signs and other tests within the defined scope of practice, and assist with specimen collection and provider procedures.
• Validate, review, update, and prepare patient records in Epic, including relevant visit information and outside records.
• Support MyChart enrollment and use, Patient Secure enrollment, and Check Mate kiosk use.
• Collect and verify demographic, insurance, referral, financial, and other patient documents; obtain signatures and collect co-payments or other time-of-service payments as needed.
• Scan documents into the correct Epic locations and document types, and release medical records in accordance with HIPAA and FGP guidelines.
• Monitor appointment reports, waiting areas, front-end work queues, and assigned administrative and clinical in-basket messages; address missing information and communicate wait times.
• Ensure appropriate translation services or equipment are in place before visits.
• Clean rooms and designated equipment, follow infection-control and sterilization standards, maintain supplies, and complete related safety and equipment logs.
• Communicate supply needs, equipment issues, and workflow or patient-experience improvement opportunities to appropriate staff or leadership.
• Maintain patient privacy and comply with HIPAA, FGP, infection-prevention, and other applicable standards and procedures.
• Provide professional, patient-friendly service, help resolve patient concerns using the LEARN model, and collaborate with colleagues and access and billing teams.
• Complete annual competencies and remain current on relevant policies, protocols, training, and workflow updates.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED