Patient Care Assistant (FGP) - Primarily for South Brooklyn (Sunset Park, Bay Ridge, Midwood) , Multispecialty - FLOAT

NYU Langone Health • Brooklyn, NY

1d

About The Position

The Patient Care Assistant supports efficient Faculty Group Practice workflows by performing administrative and patient care responsibilities. Duties include reception, registration, answering phones, scheduling appointments, escorting patients, preparing exam rooms, and completing clinical tasks within the New York State scope of practice. The role supports a positive patient experience and access, follows NYU Langone Health and FGP service standards, and works collaboratively with providers, clinical and office staff, site management, the Patient Access Center, and Central Billing Office.

Requirements

• High school graduate or equivalent.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• Prior experience in a medical office.
• Mandarin, Fuzhou, or Cantonese language skills.
• A language other than English is an asset.

Responsibilities

• Greet patients and complete check-in and check-out, registration, intake, forms collection, demographic updates, and copayment collection.
• Answer and route phone calls and messages, address patient questions, schedule appointments and follow-ups, and document patient communications.
• Escort patients and specimens, maintain patient flow, prepare exam rooms, and clean treatment areas according to infection-control standards.
• Obtain and record vital signs and other tests within scope of practice, assist with specimen collection, and support providers with procedures and setup according to specialty.
• Validate and update patient records in Epic, prepare patient encounters, review relevant patient history and outside information, and scan documents to the correct location and type.
• Collect demographic and insurance information, verify eligibility, obtain referrals when applicable, and advise on or collect required patient and financial documents and signatures.
• Assist patients with Check Mate kiosks, Patient Secure enrollment, and MyChart; communicate MyChart functionality and support the use of these services.
• Ensure appropriate translation services or equipment are available before visits.
• Monitor appointment reports, waiting areas, work queues, and assigned in-basket messages; address missing information and communicate wait times.
• Support clinical safety and quality processes, including equipment and specimen logbooks, supply documentation, downtime procedures, and annual competencies.
• Stock exam rooms and supply closets, communicate replenishment needs, and clean and sterilize designated equipment according to applicable standards.
• Release medical records in accordance with HIPAA and FGP release-of-information guidelines, document disclosures in Epic, and fulfill requests within the stated timeframe.
• Provide after-visit summaries, schedule follow-up visits and referrals, collect time-of-service payments as needed, and refer matters to senior staff or billing representatives when appropriate.
• Promote a positive patient experience by following CARES service principles, applying the LEARN model for service recovery, collaborating with colleagues, and escalating issues as appropriate.
• Maintain patient privacy, professional relationships, cleanliness of work and patient areas, and current knowledge of relevant policies, protocols, and best practices.
• Perform other duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED