Per Diem - Patient Care Assistant (FGP) - Brooklyn (primarily for Midwood)-Cardiology Associates

NYU Langone Health • New York, NY

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About The Position

NYU Grossman School of Medicine, part of NYU Langone Health, is seeking a Patient Care Assistant to support administrative and patient care responsibilities and efficient practice workflows. The role includes reception, registration, phone support, escorting patients, and completing clinical tasks within the New York State scope of practice as needed. The position is primarily for the Midwood location in Brooklyn and supports Cardiology Associates.

The Patient Care Assistant completes clinical intake, obtains and records vital signs, assists with specimen collection and provider procedures, prepares and maintains exam and treatment rooms, and helps maintain patient flow. The role also supports accurate and timely patient records in Epic, patient communication, privacy and infection-control requirements, equipment and supply readiness, and FGP quality and safety processes.

Administrative duties include patient registration and check-in/check-out, collecting and verifying demographic and insurance information, scheduling appointments, handling calls and messages, scanning and releasing records according to applicable guidelines, monitoring work queues, and collecting payments when appropriate. The role also promotes MyChart and check-in kiosk use and contributes to a positive patient experience through professional, collaborative service.

NYU Grossman School of Medicine describes a comprehensive benefits and wellness package that includes financial security benefits, a generous time-off program, employee resource groups, and a holistic employee wellness program. The stated salary range is $30.02 per hour.

Requirements

• High school graduation or equivalent.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• English/Russian language skills; another language is an asset.

Responsibilities

• Greet patients and complete check-in, check-out, registration, and intake processes, including forms, demographic updates, and co-payment collection.
• Answer and screen calls, schedule appointments and follow-ups, respond to patient questions, and direct calls or messages to the appropriate person or area.
• Escort patients and specimens, maintain patient flow, and prepare rooms for provider visits.
• Obtain vital signs and perform other tests and clinical tasks within the defined scope of practice; record information in the Electronic Medical Record.
• Assist with collecting lab specimens and with provider procedures or specialty-specific setup.
• Validate, review, update, and prepare patient records in Epic, including relevant medical history, medications, bloodwork, radiology images, outside information, and visit-preparation materials.
• Assist with patient communication and in-basket message management, document communication outcomes, and communicate MyChart’s purpose to patients.
• Maintain patient privacy and follow HIPAA, FGP, infection-control, and other applicable policies and standards.
• Clean exam and treatment areas after each patient, clean and sterilize designated equipment, and stock rooms and supply areas with needed materials.
• Follow clinical safety procedures and logbooks, support clinical quality management, review downtime procedures, and complete annual competencies.
• Collect and verify patient demographic and insurance information, verify insurance eligibility, obtain referrals when applicable, and gather required patient and financial documents and signatures.
• Enroll eligible patients in Patient Secure, promote and assist with Check Mate kiosk use, and report device or equipment issues to management.
• Scan documents into the correct location and document type in Epic according to established guidelines.
• Monitor waiting areas, communicate wait times, provide after-visit summaries, schedule follow-up visits and referrals, and collect time-of-service payments when needed.
• Release medical records according to HIPAA and FGP release-of-information guidelines, document disclosures in Epic, and fulfill requests within the stated 10-day timeframe.
• Monitor and complete assigned front-end work queues and administrative in-basket messages in a timely manner and according to practice guidelines.
• Provide professional, patient-friendly service; apply CARES and LEARN service principles, help resolve patient concerns, and escalate issues when appropriate.
• Collaborate with providers, clinical and office staff, site management, Patient Access Center, and Central Billing Office colleagues to support patient access and experience.
• Maintain cleanliness of personal, patient, and waiting areas; provide forms and letters; remain current on workflow updates, policies, protocols, and trainings.
• Prioritize work effectively when workload, assignments, deadlines, or requirements change, and perform other related duties as needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED