Patient Care Assistant (FGP) - Primarily for South Brooklyn (Sunset Park, Bay Ridge, Midwood) , Multispecialty - FLOAT

NYU Langone Health • New York, NY

2d

About The Position

The Patient Care Assistant supports efficient Faculty Group Practice workflows by performing administrative and patient-care duties. The role includes greeting and registering patients, managing calls and appointments, escorting patients, preparing examination and treatment areas, and completing clinical tasks within the New York State scope of practice. The position primarily serves South Brooklyn locations, including Sunset Park, Bay Ridge, and Midwood, and is a multispecialty float role.

Clinical duties include obtaining and documenting vital signs and other intake information, assisting with specimen collection and procedures, preparing patient encounters, reviewing and updating records in Epic, supporting patient flow, and maintaining clean, stocked, and properly sterilized rooms and equipment. The Patient Care Assistant also supports clinical safety and quality practices, patient privacy, MyChart education, appropriate translation arrangements, and patient communications.

Administrative duties include check-in and check-out, registration, collecting and updating demographic and insurance information, processing forms and payments, scanning documents into Epic, supporting appointment scheduling, monitoring work queues and messages, and handling medical-record requests in accordance with applicable guidelines. The role also promotes a positive patient experience through professional communication, collaboration, service recovery, and adherence to the FGP CARES service strategy and Access Agreement principles.

Requirements

• High school graduate or equivalent.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• Prior experience in a medical office.
• Mandarin, Fuzhou, or Cantonese language skills.
• A language other than English is an asset.

Responsibilities

• Greet patients and complete check-in and check-out, registration, intake, forms collection, information updates, and co-payment collection.
• Answer and screen phone calls, schedule routine and follow-up appointments, respond to patient questions, and route calls or messages to the appropriate person or area.
• Escort patients and specimens, maintain patient flow, and prepare examination and treatment rooms for provider visits.
• Obtain patient vital signs and other intake tests within the defined scope of practice, and document results in the Electronic Medical Record.
• Assist with collecting laboratory specimens and with provider procedures or specialty-specific set-up.
• Validate patient identity and medical-record information when accessing or updating records; prepare encounters and review relevant patient histories, outside information, and visit-preparation materials.
• Use Epic to review and update patient records, scan documents to the correct locations and types, document communications and disclosures, and support clinical and administrative in-basket and work-queue tasks.
• Gather demographic and insurance information, verify insurance eligibility, collect referrals where applicable, and obtain signatures on required patient and financial documents.
• Promote and assist with Patient Secure, Check Mate kiosks, and MyChart; report device or equipment issues to management.
• Monitor waiting areas and communicate wait times; complete check-out activities, provide after-visit summaries, schedule follow-ups and referrals, and collect time-of-service payments as needed.
• Maintain patient privacy and handle medical-record releases according to HIPAA and FGP release-of-information guidelines, including documenting disclosures and fulfilling requests within 10 days.
• Ensure appropriate translation services or equipment are available before visits and explain MyChart functionality to patients during intake.
• Clean rooms and treatment areas according to infection-control standards; stock supplies and linen; clean and sterilize designated equipment according to applicable standards.
• Follow clinical safety procedures, equipment and specimen logbooks, downtime procedures, and annual competency requirements; support FGP clinical quality management.
• Maintain cleanliness of patient and personal spaces, including waiting areas, and provide forms and letters as needed.
• Uphold NYU Langone Health’s mission, values, service standards, and FGP CARES principles; collaborate with colleagues and site management to support a positive patient experience and timely resolution of inquiries.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate issues appropriately, and share opportunities to improve patient experience and access.
• Work cooperatively with physicians, nurses, office and clinical staff, access-center representatives, and billing teams; prioritize assignments and communicate professionally across channels.
• Perform other duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED