Patient Care Assistant (FGP) - Dyker Heights, Brooklyn

NYU Langone Health • New York, NY

6d • $58,543 - $58,543 • Onsite

About The Position

The Patient Care Assistant supports efficient Faculty Group Practice workflows by performing administrative and patient care responsibilities. Duties include greeting and registering patients, answering phones, scheduling appointments, assisting with check-in and check-out, escorting patients, preparing exam rooms, and completing clinical tasks within the New York State scope of practice.

The role supports clinical visits by obtaining and recording vital signs and other intake information, assisting with specimen collection and procedures, preparing patient encounters, updating records in Epic, supporting patient communications, and maintaining clean, stocked, and properly prepared clinical spaces. The assistant follows infection-control, privacy, safety, and documentation standards, and helps patients access services such as MyChart, translation services, and check-in kiosks.

Administrative responsibilities include collecting and verifying patient demographic and insurance information, processing forms and payments, scanning documents into Epic, managing assigned work queues and messages, scheduling follow-ups, and responding to patient inquiries. The position also promotes a positive patient experience through professional, collaborative communication, proactive service, and adherence to NYU Langone Health and Faculty Group Practice service standards.

Requirements

• High school graduate or equivalent.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient care experience.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• Bilingual ability.

Responsibilities

• Greet patients and complete check-in, registration, and check-out processes, including forms collection, demographic updates, and co-payment collection.
• Answer and screen phone calls, schedule routine and follow-up appointments, take messages, and route questions or communications to the appropriate contact.
• Escort patients and specimens, help maintain patient flow, prepare exam rooms for provider visits, and monitor waiting areas and wait times.
• Complete patient intake, obtain vital signs and other tests within the defined scope of practice, and record results in the Electronic Medical Record.
• Assist with collecting lab specimens and support providers with procedures and specialty-specific setup.
• Validate, review, update, and prepare patient medical records and visit information in Epic, including relevant history, medications, bloodwork, radiology images, and outside records.
• Explain MyChart functionality and promote MyChart enrollment and the use of Check Mate kiosks; assist patients with kiosk use when needed.
• Ensure appropriate translation services or equipment are in place before visits.
• Collect and verify patient demographic and insurance information, check insurance eligibility, obtain referrals when applicable, and collect required patient and financial documents and signatures.
• Scan documents into the correct Epic locations and report problems with kiosks, Patient Secure devices, or other equipment to management.
• Perform check-out tasks, provide after-visit information, schedule follow-up visits and referrals, and collect time-of-service payments as needed.
• Handle patient calls, document communication outcomes, assist with in-basket messages and work queues, and refer inquiries to senior staff, billing representatives, or appropriate contacts when needed.
• Release medical records in accordance with HIPAA and Faculty Group Practice release-of-information guidelines, document disclosures in Epic, and fulfill requests within the stated 10-day timeframe.
• Clean exam rooms and treatment areas after each patient, stock rooms and supply closets, replenish supplies, and clean and sterilize designated equipment according to applicable standards.
• Follow clinical safety procedures and maintain equipment, specimen collection, and other required logbooks and documentation.
• Maintain patient privacy and comply with HIPAA, infection-control, safety, and other applicable practice standards; complete annual competencies.
• Support Faculty Group Practice clinical quality management, access initiatives, and patient experience standards.
• Communicate professionally and collaboratively with patients, physicians, nurses, colleagues, site management, access center representatives, and other staff.
• Anticipate patient needs, support service recovery, escalate concerns when appropriate, and share opportunities to improve patient access and experience.
• Prioritize assignments and complete work in a timely manner as workloads, deadlines, and responsibilities change.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED