Medical Assistant (FGP), Brooklyn Heights, Multispeciality

NYU Langone Health • New York, NY

2d

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in delivering patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; obtaining and recording vital signs; collecting and processing blood and other specimens; performing defined point-of-care tests; and supporting clinical documentation and patient flow. The Medical Assistant also performs administrative work, including answering calls, scheduling, managing inbasket messages, and supporting prescription refills, prior authorizations, and referrals.

The position supports the NYU Langone Health Faculty Group Practice’s clinical quality, safety, and patient-experience standards. It requires accurate use of the electronic medical record, collaboration with clinical and administrative colleagues, protection of patient privacy, and a courteous, proactive approach to patient interactions.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a collaborative team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
• Clean and stock exam rooms, treatment areas, supply closets, and equipment; replenish supplies and sterilize designated equipment according to organizational policies.
• Obtain and record patient vital signs and other intake information, and perform tests within the defined scope of practice.
• Validate patient identifiers and follow guidelines for accessing and updating medical records.
• Collect, handle, and process blood and other patient specimens according to organizational policy and procedure.
• Perform point-of-care tests, including EKG, glucose, pregnancy, and urinalysis testing, when competency requirements are met.
• Prepare patient encounters by updating relevant information, including bloodwork, radiology images, medications, medical history, and outside records.
• Assist physicians with patient intake, procedures, and visit documentation in EPIC, including transcribing histories, examination findings, diagnoses, symptoms, orders, and follow-up instructions as dictated.
• Update medical records with patient vital signs and histories; scan or upload diagnostic reports and link them to associated orders when required.
• Communicate the functionality and purpose of MyChart and ensure appropriate translation services or equipment are available before visits.
• Answer and document patient calls and communications; refer clinical questions and concerns to an RN or provider.
• Review and respond to inbasket messages and assist with patient medical advice request workflows according to best practices.
• Support prescription refill requests by locating prescriptions and prior visit information and routing tasks to an RN, LPN, or provider for evaluation and processing.
• Partner with clinical and administrative personnel on prior authorizations, medication refills, and referrals to support continuity of care.
• Follow clinical safety measures and logbook processes, review downtime procedures, and complete required annual competencies.
• Maintain patient privacy in accordance with HIPAA standards.
• Promote a positive patient experience by greeting patients professionally, communicating care steps, anticipating needs, supporting service recovery, and escalating issues appropriately.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to support patient access and timely resolution of inquiries.
• Share opportunities to improve patient experience and access with appropriate leadership.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED