Medical Assistant (FGP) - Brooklyn, Medical Arts Pavilion

NYU Langone Health • New York, NY

10h

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; measuring and recording vital signs; collecting and processing blood and other specimens; performing specified point-of-care tests; and supporting clinical documentation and patient flow. The Medical Assistant also performs administrative tasks such as scheduling appointments, answering calls, managing inbasket messages, handling prescription refill requests, and entering data in the electronic medical record.

The position supports a positive patient experience and access to care by communicating clearly with patients and colleagues, maintaining privacy, following infection-control and organizational procedures, and escalating clinical concerns to an RN or provider. The Medical Assistant works with clinical and administrative teams to prepare encounters, maintain records and supplies, assist with procedures, and support continuity of care.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients and specimens to and from exam rooms and treatment areas, and help maintain patient flow.
• Clean and stock exam and treatment rooms; replenish supplies and clean or sterilize designated equipment in accordance with organizational policies and guidelines.
• Obtain and document patient vital signs, intake information, and other tests within the defined scope of practice.
• Validate patient identifiers, including name and date of birth, when accessing or updating medical records.
• Collect, handle, and process blood and other specimens according to organizational policy and procedure.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, when qualified and with required competency documentation.
• Prepare patient encounters by ensuring relevant information is current, including bloodwork, radiology images, medications, and medical history; review and import visit-preparation materials and outside information.
• Update patient records and histories, support MIPS workflows, and scan or upload diagnostic reports and link them to associated orders when required.
• Use EPIC to review and update patient records, transcribe provider encounters, document diagnoses, symptoms, orders, and follow-up instructions, and communicate with peers and supervisors about patient care.
• Communicate the purpose and functionality of MyChart to patients and ensure appropriate translation services or equipment are available before visits.
• Assist physicians with procedures and specialty-specific setup as needed.
• Answer and manage appropriate patient calls and electronic messages, document communication outcomes, and refer clinical questions or concerns to an RN or provider.
• Assist with inbasket message management, medication refill requests, prior authorizations, and referrals in partnership with clinical and administrative personnel.
• Follow up on prescription refill requests by locating the prescription and last visit in the electronic medical record and routing the request to an RN, LPN, or provider for evaluation and processing.
• Maintain patient privacy in accordance with HIPAA standards and follow clinical safety, equipment, specimen, and downtime procedures.
• Complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Promote a positive patient experience by greeting patients professionally, communicating care steps, collaborating with colleagues, anticipating needs, and supporting service recovery and timely resolution of inquiries.
• Share opportunities to improve patient experience and access with leadership and collaborate with Patient Access Center and Central Billing Office team members.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED