Patient Care Advocate - Part Time (Tue/Fri/Sat)

Hey Jane • California, CA

9d • $30 - $33 • Remote

About The Position

Hey Jane is hiring a detail-oriented, human-centered, tech-savvy Patient Care Advocate with experience in medication abortion to provide excellent customer service and support patients receiving reproductive and sexual health care. This fully remote role may be performed only within California and requires weekend hours. The schedule is 11:00 a.m.–7:00 p.m. Pacific Time on Tuesday, Friday, and Saturday, in eight-hour shifts. The position is part-time, with compensation of $30–$33 per hour and a higher rate for weekend differential pay.

Requirements

• Healthcare background such as MA, PCA, CNA, or a similar clinical or patient-facing role, with at least one year of experience in abortion care.
• Comfort working in both in-clinic and remote environments.
• Strong communication, organization, and problem-solving skills.
• Strong triage skills and the ability to make sound decisions in real time.
• Ability to provide clear, empathetic guidance to patients experiencing stress or uncertainty.
• Skill using online tools and technology to deliver care and communicate with patients.
• Comfort supporting patients with sensitive health issues, including abortion and birth control.
• Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation.
• Experience providing trauma-informed care, including adjusting tone and responding steadily and respectfully during moments of crisis.
• Willingness to engage in ongoing process improvement to refine tools and operations.
• Ability to prioritize competing tasks, manage time thoughtfully, and proactively communicate progress, changes, and follow-through to teammates.

Nice To Haves

• Spanish language proficiency.
• Prior remote or hybrid work experience.
• Experience working in a startup or fast-growing organization.

Responsibilities

• Answer patient questions about treatment, logistics, and next steps.
• Troubleshoot patient concerns related to shipping, refunds, scheduling, and care coordination.
• Track patients through their care journey and ensure timely follow-up.
• Check, document, and report insurance eligibility information.
• Maintain accurate documentation in the EMR while adhering to HIPAA and privacy standards.
• Balance multiple priorities while communicating reliably with patients and teammates.
• Demonstrate accuracy and follow-through, ask clarifying questions, and close loops.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed