Patient Advocate (Part-Time)

Ayr Wellness • Inverness, FL

2d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interactions, knowledgeable answers, and compassionate, genuine, and respectful service. The role helps create an inclusive dispensary climate that encourages forward thinking and generosity of spirit. Patient Advocates also support the Management Team with store activities and operations while following applicable policies, procedures, and operational guidelines.

This position is primarily performed in a dispensary. The working area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent contact with staff, vendors, and customers, and may include interactions with law enforcement and occasional State inspectors. It requires frequent communication with customers and/or caregivers about medical conditions and symptoms, as well as the ability to provide accurate information about products. The employee frequently operates a computer/POS system and standard office equipment, remains stationary when checking in customers or operating the register, and constantly moves and transports products or totes weighing up to 30 pounds. Twisting, turning, bending, standing, and walking are also required.

Requirements

• High school diploma or GED.
• Meet the age requirement established by the state cannabis agency.
• Pass all background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Demonstrate customer-service, relationship-building, results-oriented, and functional/technical skills.
• Communicate accurate information about product offerings and frequently operate a computer/POS system and other standard office equipment.
• Be able to remain stationary when checking in customers or operating the register; frequently communicate with customers and/or caregivers; constantly move and transport products or totes weighing up to 30 pounds; and twist, turn, bend, stand, and walk as required.

Nice To Haves

• One to three years of experience working in a cannabis retail setting is preferred.

Responsibilities

• Provide knowledgeable, expert, and personalized guidance to each customer, explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory-tracking systems in compliance with company, local, and state policies.
• Adapt to changing sales volume, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational with a customer-first focus.
• Meet or exceed daily sales metrics by following the customer-experience selling cycle and making tailored product suggestions; meet individual and team sales targets.
• Assist management in ensuring procedures meet regulatory and compliance standards.
• Foster a positive work environment by treating everyone with dignity and respect and maintaining curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED