Patient Advocate (Part-Time)

Ayr Wellness • Orlando, FL

4d

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction and knowledgeable, compassionate, genuine, and respectful support. The role explains potential benefits of cannabis products, answers customer questions, and resolves or escalates concerns. Patient Advocates accurately receive, coordinate, and fulfill orders using point-of-sale and inventory tracking systems while following company, local, and state policies.

The position supports dispensary operations and management, contributes to sales targets, and helps maintain a clean, stocked, safe, and guest-ready store. Patient Advocates are expected to follow regulatory and compliance standards, maintain current knowledge of applicable state cannabis policies and regulations, and foster an inclusive, respectful, and positive work environment.

Requirements

• High school diploma or GED.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Meet the age requirement established by the applicable state cannabis agency.
• Pass background checks required by the applicable state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate a schedule that may include varied shifts, weekends, and holidays.
• Demonstrate customer-service, relationship-building, results-oriented, and functional/technical skills.

Nice To Haves

• One to three years of experience working in a cannabis retail setting.

Responsibilities

• Provide customers with product knowledge, guidance, and a personalized experience by explaining potential benefits of cannabis products.
• Resolve customer questions or concerns promptly and completely, and communicate requests or unresolved issues to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with applicable policies.
• Adapt to changing sales volume, continue learning, and help create an engaging customer environment.
• Help keep the dispensary stocked, clean, tidy, safe, and in operating order.
• Meet or exceed daily sales metrics and individual and team sales targets by following the customer experience selling cycle and making tailored product suggestions.
• Assist management in ensuring procedures meet regulatory and compliance standards.
• Help foster a positive work environment by treating others with dignity and respect and encouraging curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Maintain regular and punctual attendance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED