Patient Advocate (Part-Time)
About The Position
The Patient Advocate provides customers with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role explains potential benefits of the company’s cannabis products, resolves customer questions and concerns, and contributes to a welcoming, inclusive dispensary environment. Patient Advocates also assist the Management Team with store activities and operations while following company policies, procedures, operational guidelines, and applicable regulatory requirements. The position involves fulfilling customer orders using point-of-sale and inventory tracking systems, supporting sales targets through tailored product suggestions, maintaining inventory and store cleanliness, and helping ensure compliance standards are followed. Work is primarily performed in a dispensary and includes frequent interaction with customers, caregivers, staff, and vendors. The environment may be odorous and loud, with temperatures fluctuating between cold and warm. The role requires regular movement and handling products or totes weighing up to 30 pounds.
Requirements
- Meet the age requirement established by the applicable state cannabis agency.
- Pass all background checks required by the applicable state cannabis agency.
- Accommodate scheduling that may include varied shifts, weekends, and holidays.
- Maintain regular and punctual attendance.
- Prior customer service experience in hospitality, pharmacy, customer service, or retail.
- Communicate accurately with customers and/or caregivers regarding product offerings and medical conditions or symptoms.
- Frequently operate a computer/POS system and standard office equipment, including printers, phones, and photocopy machines.
- Remain stationary when checking in customers or operating the register, and be able to twist, turn, bend, stand, walk, and frequently move and transport dispensary products or totes weighing up to 30 pounds.
Nice To Haves
- High school diploma or GED.
- One to three years of experience working in a cannabis retail setting preferred.
Responsibilities
- Provide customers with product knowledge, guidance, and a personalized experience by explaining potential benefits of offered cannabis products.
- Resolve customer questions or concerns promptly and completely, and communicate requests or unresolved concerns to management immediately.
- Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
- Stay active during varied sales volumes through continued learning, customer engagement, and helping keep the dispensary stocked, clean, tidy, and operational.
- Meet or exceed daily sales metrics by following the customer experience selling cycle and offering tailored product suggestions to meet individual and team sales targets.
- Assist management in ensuring procedures reflect applicable regulatory and compliance standards.
- Foster a positive work environment by treating others with dignity and respect and encouraging curiosity about cannabis.
- Perform other duties assigned by the Manager and/or Store Lead.
- Keep all store areas, including restrooms, consistently clean, safe, and guest-ready.
- Maintain regular and punctual attendance and comply with state cannabis agency policies and regulations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
