Patient Advocate (Part-Time)
About The Position
The Patient Advocate provides customers with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role contributes to an inclusive, forward-thinking dispensary environment and supports the Management Team with store activities and operations while following company policies, procedures, and operational guidelines. The Patient Advocate offers product guidance, resolves customer questions and concerns, processes orders using point-of-sale and inventory tracking systems, supports sales goals, and helps maintain a clean, stocked, safe, and guest-ready dispensary. The role also supports regulatory compliance and positive workplace relationships. Work is primarily performed in a dispensary, where conditions may be odorous and loud, with temperatures fluctuating between cold and warm. The position involves frequent contact with staff, vendors, and customers, and may include interaction with law enforcement and occasional state inspectors.
Requirements
- Meet the age requirement established by the state cannabis agency.
- Pass all background checks required by the state cannabis agency.
- Stay current with and adhere to all policies and regulations of the state cannabis agency.
- Accommodate scheduling that may include varied shifts, weekends, and holidays.
- High school diploma or GED.
- Prior customer service experience in hospitality, pharmacy, customer service, or retail.
- Ability to communicate accurate information about product offerings and frequently operate a computer/POS system and standard office equipment.
- Ability to remain stationary while checking in customers or operating the register; frequently communicate with customers and/or caregivers; and constantly move and transport products or totes weighing up to 30 pounds.
- Ability to twist, turn, bend, stand, and walk as required to perform dispensary duties.
Nice To Haves
- One to three years of experience working in a cannabis retail setting is preferred.
Responsibilities
- Provide knowledgeable guidance and a personalized experience by explaining potential benefits of the cannabis products offered.
- Resolve customer questions and concerns promptly and completely, and communicate requests or unresolved concerns to management immediately.
- Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
- Stay active during varying sales volumes by pursuing continued learning, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational.
- Meet or exceed daily sales metrics by following the customer experience selling cycle and making tailored product suggestions; contribute to individual and team sales targets.
- Assist management in ensuring procedures meet regulatory and compliance standards.
- Help foster a positive work environment by treating others with dignity and respect and encouraging curiosity about cannabis.
- Perform other duties assigned by the Manager and/or Store Lead.
- Keep all store areas, including restrooms, clean, safe, and guest-ready.
- Maintain regular and punctual attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
