Patient Advocate (Part-Time)

Ayr Wellness • Sarasota, FL

9d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and compassionate, genuine, and respectful service. The role contributes to an inclusive, forward-thinking dispensary environment and supports the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

Patient Advocates help customers understand potential benefits of cannabis products, resolve questions and concerns, fulfill orders accurately using point-of-sale and inventory tracking systems, and meet sales metrics through personalized product suggestions. They also help maintain a clean, stocked, safe, and guest-ready dispensary, support compliance with regulatory standards, and contribute to a positive workplace. Work is primarily in a dispensary, with frequent interaction with staff, vendors, and customers. The environment may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm.

Requirements

• High school diploma or GED required.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Must remain current with and adhere to all policies and regulations of the state cannabis agency.
• Must meet the age requirement set by the state cannabis agency.
• Must be able to pass background checks required by the state cannabis agency.
• Must accommodate scheduling that may include varied shifts, weekends, and holidays.
• Must maintain regular and punctual attendance.
• Able to communicate accurate information about product offerings to customers and/or caregivers regarding medical conditions and symptoms.
• Able to operate a computer/POS system and standard office equipment.
• Able to remain stationary when checking in customers or operating the register.
• Able to move and transport dispensary products or totes weighing up to 30 pounds.
• Able to twist, turn, bend, stand, and walk as needed to perform dispensary duties.

Nice To Haves

• 1–3 years of experience working in a cannabis retail setting preferred.

Responsibilities

• Provide knowledgeable guidance and a personalized experience to each customer, including explaining potential benefits of cannabis products.
• Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Stay active during varying sales volumes by continuing to learn, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics by following the customer experience selling cycle and offering tailored product suggestions; meet individual and team sales targets.
• Assist management in ensuring procedures comply with regulatory and compliance standards.
• Foster a positive work environment by treating everyone with dignity and respect and maintaining curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED