Patient Advocate (Part-Time)

Ayr Wellness • Port Saint Lucie, FL

3d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and compassionate, genuine, and respectful service. The role helps create a dispensary climate that encourages forward thinking, inclusion, and generosity of spirit. Patient Advocates also assist the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

The position includes advising customers about the potential benefits of cannabis products, resolving customer questions and concerns, processing orders through point-of-sale and inventory tracking systems, supporting sales goals, and helping maintain a clean, safe, well-stocked dispensary. Patient Advocates support regulatory compliance and a positive, respectful work environment.

Requirements

• High school diploma or GED.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Meet the age requirement established by the state cannabis agency.
• Pass all background checks required by the state cannabis agency.
• Accommodate varied shifts, including weekends and holidays.
• Maintain regular and punctual attendance.
• Demonstrate customer-focused service, relationship-building, respectful communication, openness to feedback, adaptability, quick learning, and functional and technical competence.
• Frequently communicate with customers and/or caregivers regarding medical conditions and symptoms and exchange accurate information about product offerings.
• Operate a computer/POS system and standard office equipment, including printers, phones, and photocopy machines.
• Remain stationary when checking in customers or operating the register; frequently move and transport products or totes weighing up to 30 pounds; and twist, turn, bend, stand, and walk as needed.

Nice To Haves

• One to three years of experience working in a cannabis retail setting.

Responsibilities

• Provide customers with product knowledge, guidance, and a personalized experience, including explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns promptly and completely, and communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Remain active during varied sales volumes by pursuing continued learning, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics by following the customer-experience selling cycle and making tailored product suggestions; contribute to individual and team sales targets.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive work environment, treat others with dignity and respect, and maintain curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, consistently clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED